Crypto Customer Support Specialist

**Caiz** **Revolutionizing Islamic Finance with Blockchain Technology** Are you ready to be part of a groundbreaking initiative that combines Islamic finance principles with cutting-edge blockchain technology? **Look no further than Caiz – THE FIRST ISLAMIC ECOSYSTEM BUILT ON BLOCKCHAIN.** At Caiz , our mission is clear: to create a Fiqh compliant financial ecosystem that provides our community with fair and easy access to ethical financial products and services. We believe in empowering individuals to build a strong financial future while engaging in long-term economically beneficial behavior. Our native coin, Caizcoin, that fuels the Caizblockchain. With Caizcoin , you can make seamless payments, store value, and interact with a range of ethical financial products we are developing. The centerpiece of our ecosystem is the innovative CAIZapp, giving users complete control over their digital assets. We are a passionate team reshaping finance, and we are expanding our dynamic workforce. Join us in a collaborative work environment focused on creating a fast and compliant money transfer structure. **WHY TO JOIN Caiz?** * **Innovative & Purpose-Driven**: At Caiz, we combine advanced blockchain technology with the principles of Islamic finance to create an innovative and modern financial system. Join us to be part of a forward-thinking organization that is reshaping the future of finance. * **Ethical Impact**: As part of Caiz , you'll be working in an Organization that prioritizes **ethics** and **integrity** in all its operations, ensuring that every solution we offer aligns with the core values of fairness, transparency, and respect. * **Growth & Learning Opportunities**: At Caiz , we value personal and professional growth. You'll have the opportunity to learn, innovate, and grow within a dynamic, supportive environment, while contributing to the development of ethical financial solutions. * **Global Vision, Local Impact**: Caiz is focused on creating an inclusive, sustainable financial system that empowers individuals globally. You’ll be contributing to a company that has a positive impact on local communities and the global financial landscape. * **Collaborative Culture**: We believe in teamwork and collaboration. You'll work alongside passionate professionals who are committed to driving change in the crypto and blockchain space, working together to create an ethical financial future. * **Secure & Transparent Environment**: We emphasize **trust** and **security** in all aspects of our operations. As part of Caiz , you’ll be part of a transparent organization that values customer trust and ensures the highest security standards in the crypto space. We are hiring a customer Support Specilist to manage customer queries and complaints. You will also be asked to modifications, and escalate complaints across several communication channels. **Responsibilities:** * Manage large amounts of Social Media and Website inquiries * Build sustainable relationships and trust with customer accounts through open and interactive communication * Provide accurate, valid and complete information by using the right methods/tools * handling quotas * Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution * Keep records of customer interactions, process customer accounts and file documents * Follow communication procedures, guidelines and policies * Take the extra mile to engage customers **Experience:** * 5+ years of experience in Customer Support, including 2 years of experience in Crypto Customer Support. * Knowledge or experience in Finance and/or Decentralized Finance and/or Cryptocurrency/Blockchain * Thorough knowledge of legislation about consumer protection * Top-notch oral, written, and interpersonal abilities * Well-developed arbitration skills with the ability to remain impartial * Affinity for multitasking with precision * Capacity to accept and utilize constructive criticism * Alignment with our company's values **Level of studies:** Diploma, Bachelor or Master Degree in Economics, Business, Sales or similar **Language Requirements**: Fluent in English **BENEFITS AT Caiz:** * **Competitive Financial Compensation**: We offer financial benefits that reflect the value of your work and dedication. * **Work Flexibility**: Enjoy the flexibility to work from home, the office, or even abroad. * **Annual Holidays**: Generous paid time off to help you maintain a healthy work-life balance. * **Relocation Assistance**: We provide relocation support for employees moving to new locations. * **Professional Development**: Opportunities for training, certifications, and career growth. * **Employee Recognition**: Programs to celebrate and reward your achievements and contributions. * **Inclusive & Collaborative Culture**: A supportive and diverse work environment where your voice matters. * **Diversity, Equality, and Inclusion**: We are committed to fostering a workplace that values diversity and promotes equality and inclusion for all employees. Don't miss this opportunity – apply now and be part of the Caiz revolution.