Arabic Back Office Gaming Support - Sofia, Fully Paid Relocation

Patrique Mercier Recruitment By Cyriel is looking for a proficient Arabic Back Office Gaming Support specialist to join our team in Sofia, Bulgaria, with a fully paid relocation package. This role offers an excellent opportunity to develop your career in the fast-growing gaming industry while living and working abroad. As part of the back office gaming support team, you will be responsible for providing exemplary support to Arabic-speaking players, ensuring the smooth running of gaming operations and delivering exceptional service. Responsibilities Provide professional back office support to Arabic-speaking players, managing escalations and complex queries efficiently. Coordinate with cross-functional teams to resolve player issues swiftly and effectively. Handle and maintain player data, account information, and financial transactions with utmost confidentiality and accuracy. Analyze support processes and workflows for enhancement opportunities. Document all support interactions and procedural updates comprehensively. Participate in continuous improvement projects to optimize operations and service quality. Fluency in Arabic is mandatory; proficiency in English is a plus. Clearly state your native language and nationality in your C.V. and/or Cover Letter. Experience in back office support or a related role within the gaming industry is preferred. Excellent analytical and problem-solving skills, with a keen eye for detail and a strong commitment to confidentiality. Strong communication and interpersonal abilities, capable of working well both independently and in a team environment. Proactive and self-motivated, with the ability to manage work in a fast-paced setting. Willingness to relocate to Sofia, Bulgaria; full relocation support provided. • Financial support during relocation • Fully paid training • Stable job and career development opportunities • Attractive salary • Additional health insurance • 50+ benefits and services to choose from • Positive international working environment • Support and learning • Employee referral bonuses