Agent Support Client francophone C2, anglais B2, Athènes + Pack relocalisation

On-site Athens. French C2. English B2. Rotating shifts Mon–Sun. 5 working days / 2 days off rotational. Full-time. SUMMARY (FRANÇAIS) On-site à Athènes. Temps plein. Rotations lundi–dimanche, 5 jours travaillés / 2 jours de repos en rotation. Français C2 obligatoire. Anglais B2 obligatoire. Support client multicanal (téléphone, e-mail, chat) pour demandes produits/services. Pack relocalisation si vous venez de l'étranger. Procédures, standards qualité, outils internes à respecter. SUMMARY (ENGLISH) On-site in Athens. Full-time. Rotating shifts Mon–Sun, 5 working days / 2 days off rotational. French C2 mandatory. English B2 mandatory. Customer support via phone, email, and chat for product/service inquiries. Relocation available if not already living in the area, with a relocation package included. Defined procedures, quality standards, and internal tools to follow. MAIN JOB DESCRIPTION A. IMPORTANT – READ BEFORE APPLYING • Work mode: On-site in Athens, Greece • Relocation: Relocation available if not already living in the area • Schedule: Full-time role with rotating shifts, Monday–Sunday, 5 working days / 2 days off rotational • Required languages: French C2 Proficient and English B2 Upper-intermediate • Entry-level environment: structured procedures, quality standards, and internal tools • Work authorization: Legal right to work in Greece (EU passport, EU ID card, or valid work permit) • Education: High School Diploma (or equivalent) required Applications that do not meet all mandatory requirements will not be considered. B. ABOUT THE ROLE • Provide end-to-end customer support for product and service related requests • Guide customers on correct usage of household appliances • Manage complaints by identifying root causes and applying resolution steps • Document interactions accurately in internal systems • Follow quality guidelines and compliance requirements C. DAILY TASKS • Respond to customer contacts via phone, email, and chat within service targets • Troubleshoot common issues using knowledge base articles and standard checklists • Process refunds/exchanges and update order details in internal tools • Escalate complex cases to the appropriate internal team with complete case notes • Follow up on open cases until closure and confirmation D. CANDIDATE PROFILE Mandatory requirements • French C2 Proficient (spoken and written) • English B2 Upper-intermediate (for internal communication and training) • On-site availability in Athens (relocation applies if not already living in the area) • High School Diploma (or equivalent) • Legal right to work in Greece (EU passport, EU ID card, or valid work permit) Nice to have • Previous customer support, contact center, or troubleshooting experience • Interest or experience with consumer electronics or household appliances NOT A FIT IF • On-site work in Athens is not possible • Rotating shifts Monday–Sunday, 5 working days / 2 days off rotational are not acceptable • French C2 and English B2 requirements are not met • Legal right to work in Greece is not available E. WHAT IS OFFERED • Gross monthly base salary: €1,000–€1,100 • Productivity bonus: up to €100/month (based on performance) • 2 additional salaries per year • Relocation package: flight paid + 2 weeks hotel + real estate agency support to find accommodation • Private health care • Employee discounts • Free online Greek language courses • Initial training provided F. RECRUITMENT PROCESS • Recruiter call • Online tests • Final interview G. APPLY NOW IF • On-site availability in Athens is possible • Relocation available if not already living in the area is acceptable • French C2 Proficient and English B2 Upper-intermediate are met • Rotating shifts Monday–Sunday, 5 working days / 2 days off rotational apply • Legal right to work in Greece (EU passport, EU ID card, or valid work permit) is available • High School Diploma (or equivalent) is available KEYWORDS • Agent Support Client francophone • Conseiller Support Client francophone • Support Client francophone, Athènes • Français C2 anglais B2 Athènes • Support client francophone, Grèce