Website Onboarding Specialist

What Makes Us Unique At Cloudbeds, we're not just building software, we’re transforming hospitality. Our intelligently designed platform powers properties across 150 countries, processing billions in bookings annually. From independent properties to hotel groups, we help hoteliers transform operations and uplevel their commercial strategy through a unified platform that integrates with hundreds of partners. And we do it with a completely remote team. Imagine working alongside global innovators to build AI-powered solutions that solve hoteliers' biggest challenges. Since our founding in 2012, we've become the World's Best Hotel PMS Solutions Provider and landed on Deloitte's Technology Fast 500 again in 2024 – but we're just getting started. Together we're on a mission to power every property in the world, and to do that, we need to find the best talent in the world. That's why we're on the search for a superstar Website Onboarding Specialist . We’re looking for a Website Designer to join our Website Services Team who wants to disrupt the travel industry and loves to travel as much as we do. As a Website Onboarding Specialist , you will make our company motto of “more reservations, happier guests” a reality by providing outstanding customer account management and creating great websites that our customers from around the world will be proud of. Location: Remote Working shifts: 3 PM to 12 AM UTC (8 am to 5 pm California Time) What You Will Do: Conceptualize and use a consultative approach in creating high-quality, professional hospitality websites for our customers through our in-house website builder Manage the website onboarding projects and service delivery timelines of multiple accounts Manage all records and upkeep all task management systems related to website service delivery Directly work with and effectively communicate with our different customer profiles through video calls, emails, and voice calls Collaborate with a team of website designers to deliver websites on time Assist with website service scoping or answer questions from potential customers Investigate website errors or support, research, and suggest website service improvements Manage internal escalations and coordinate with internal teams to give website onboarding updates or resolve customer concerns Onboard customers effectively and publish quality websites efficiently by following internal standard procedures and collaborating with a team of website designers Use graphic design tools to create visual elements that are in line with our customers’ branding Resourceful and can research and develop content to build websites quickly Passionate about meeting customers from all over the world and happy to provide them with genuine customer service Problem solver, resolves and handles customer complaints Up to date with website trends and website development techniques that are most effective in engaging consumers Able to handle multiple deadline-driven pressures Involved in developing website service improvement processes and projects Key Competencies include: Creative, has a keen eye for design, and high attention to detail Effective execution and management of several website projects with varying processes in a timely manner Effective communication and Emotional Intelligence: outstanding written and verbal communication skills, coupled with strong empathy for customers and their success Able to lead and collaborate with a diverse team of different personality types Open to general changes, improvements, and process updates Highly organized, can handle result-driven pressure, proactive, a self-starter, and a team player with a love of continually improving the processes around you You’ll Succeed With: 1+ years of Website Design and Development experience preferred 1+ HTML and CSS experience preferred Experience with Adobe Photoshop and Canva preferred Experience with (CMS) such as WordPress, Drupal, or Duda preferred Fluent English Background in customer service or professional services onboarding Excellent communication skills and a positive attitude Excellent problem-solving skills and emotional management Excellent internet/wifi connection #LI-LT1 What to Expect - Your Journey with Us Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. Learn more online at cloudbeds.com Company Awards to Check Out! Best All-In-One Hotel Management System | HotelTechAwards (2025) Overall 10 Best Places to Work | HotelTechAwards (2025) Most Loved Workplace® Certified (2024) Top 10 People’s Choice(2024) Deloitte Technology Fast 500 (2024) Discover our Benefits: Remote First, Remote Always PTO in accordance with local labor requirements Monthly Wellness Fridays - enjoy an extra long weekend every month Full Paid Parental Leave Home office stipend based on country of residency Professional development courses in Cloudbeds University Access to professional development, including manager training, upskilling and knowledge transfer. Everyone is Welcome - A Culture of Inclusion Cloudbeds is proud to be an Equal Opportunity Employer that celebrates the diversity in our global team! We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Cloudbeds is committed to the full inclusion of all qualified individuals. As part of this commitment, Cloudbeds will ensure that persons with disabilities are provided reasonable accommodations in the hiring process. We encourage deaf, hard of hearing, deaf-blind, and deaf-disabled individuals to apply. If reasonable accommodation is needed to participate in the job application or interview process or to perform essential job functions, please contact our HR team by phone at (858) 201-7832 or via email at [email protected] . Cloudbeds will provide an American Sign Language (ASL) interpreter where needed as a reasonable accommodation for the hiring processes. To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Cloudbeds. Staffing, recruiting agencies, and individuals being represented by an agency are not authorized to use this site or to submit applications, and any such submissions will be considered unsolicited. Cloudbeds does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to our jobs alias, Cloudbeds employees, or any other company location. Cloudbeds is not responsible for any fees related to unsolicited resumes/applications. #LI-REMOTE