Warehouse Operations Manager

True Classic is hiring a Warehouse Operations Manager to be our eyes, ears, and voice on the ground in Dallas. This is not a coordinator role. We need a floor-level operator with leadership instincts — someone who has worked the warehouse, not just managed paperwork around it. You'll bridge the gap between our internal teams and our 4PL partner, provide real-time operational intelligence, and turn chaos into calm by ensuring kitting, bundling, POG (planogram) buildouts, transfer orders, and freight ship on time — every time. Our Dallas DFW14 facility and Hub are the nerve center for three high-velocity business channels — Costco and Sam's Club Roadshows, Costco and Sam's Club Inline Wholesale, and DTC Returns / Reverse Logistics — all operated through a 4PL partnership. Today, our team manages these programs remotely, which creates communication gaps, delayed visibility into floor-level activity, and reactive firefighting instead of proactive operations management. All of True Classic’s roles are global and omni-channel, leading designated areas of accountability across all product categories, countries, and sales and marketing channels. This role will have impact across DTC, retail, wholesale, marketplaces, and emerging channels, ensuring strategic alignment and executional rigor across the enterprise. Areas of Accountability On-Site Operations Oversight Serve as True Classic's primary on-the-ground presence at ShipBob DFW14 and the Hub, providing daily visibility into kitting, bundling, POG (planogram) buildouts, pallet staging, and outbound freight readiness. Conduct physical spot-checks on inventory accuracy, carton labeling, product quality, and order completeness before shipments leave the facility. Monitor and escalate exceptions in real time — orders on hold, kitting delays, mislabeled cartons, missing inventory — before they cascade downstream. Cross-Channel Coordination - 50% of your time Roadshows — Work alongside the Roadshow team to ensure POG buildouts, and outbound TOs are completed and picked up on schedule, enabling LTL over costlier FTL shipments. Inline Wholesale — Partner with the Inline Wholesale team to oversee EDI order fulfillment, kitting order execution, pallet wrapping/labeling, and timely carrier pickups for Costco and Sam's Club DC deliveries. DTC Returns & Reverse Logistics — Coordinate with the Returns team on DTC return receiving, quality grading, restock vs. donate/dispose sorting, assembly unbuilds, and transfer orders back to primary fulfillment centers. Communication & Reporting - 30% of your time Deliver a daily end-of-day status summary covering every active workstream — what shipped, what's in progress, what's blocked, and what's coming tomorrow. Translate floor-level realities up to leadership with precision. You are the communication bridge between True Classic's Warehousing & Inventory Management team and ShipBob's on-site staff. Flag inventory discrepancies between NetSuite and ShipBob WMS with supporting evidence (photos, counts, system screenshots) to accelerate reconciliation. Process Improvement & Scaling - 20% of your time Identify recurring operational breakdowns (mislabeled cartons, receiving delays, kitting errors) and build SOPs to prevent recurrence — not just flag problems, but fix the system. Advocate for and verify SLA compliance from the 4PL partner on receiving timelines, cycle count accuracy, and shipment readiness. Qualifications 5+ years of hands-on warehouse operations experience across multiple functions (receiving, fulfillment, inventory, kitting/assembly, outbound freight). Not a specialist — a generalist who understands the full operation. Background in wholesale/retail compliance — EDI, routing guides, retailer-specific pallet and labeling requirements (Costco, Sam's Club). Scaling experience — you've been part of growing an operation, not just maintaining one. You know what breaks under volume and you've fixed it. Leadership presence — people follow you because they want to (charisma) or because they have to (intensity). Either way, you set the standard on the floor and others rise to it. Clear, precise communication — you can translate warehouse floor realities up to leadership quickly and accurately. Written communication matters as much as verbal in this role. Comfort holding external partners accountable to timelines and quality standards without damaging the relationship. Demonstrated tenure — you've stayed long enough at previous organizations to see the results of your work. We value people who build, not job-hoppers. Must reside in the greater Dallas / Fort Worth metro area. Preferred Qualifications Experience in a 3PL/4PL environment (ShipBob, Stord, or similar WMS platforms). Working knowledge of NetSuite or comparable ERP (inventory modules, transfer orders, work orders). Exposure to reverse logistics workflows (RMA processing, grading, disposition). Workplace Arrangement Hybrid - 4 days per week onsite at the DFW warehouse and 1 day WFH. During peak season, the expectation will shift to 5 days onsite at the DFW warehouse. Compensation Compensation $31-$36/hour True Classic is proud to be an equal opportunity employer. We celebrate and support differences in race, religion, color, national origin, gender, sexual orientation, gender identity, age, veteran status, and abilities. If you need assistance or accommodation due to a disability, please contact Human Resources. At True Classic , our purpose is simple: empower everyone to look good and feel good. Founded in 2019, we’re a fast-growing apparel brand obsessed with fit, quality, and impact. But we’re building more than great products—we’re building a high-performance team where smart, driven people do meaningful work, move fast, and see the direct results of what they create. Everything we do is guided by the True Classic Operating System (TCOS)—the principles that shape how we work, make decisions, and win together: Move the Needle – Our #1 value and the ultimate filter for decision-making. We focus on delivering tangible, measurable results that drive real business impact. Paint the Picture – We set clear vision and help others see what great looks like. Seek the Truth – We use data, customer insight, and curiosity to guide decisions. Get 1% Better – We continuously improve how we work through strong systems and small wins. Build Leverage – We maximize impact with the right mix of people, tools, automation, and AI. Crush the Challenge – We surface problems early and take ownership to solve them. Go Fast – We take initiative, move with urgency, and bias toward action. Be Creative – We challenge the norm and find better ways to win. Lead with Empathy – We care deeply about our customers and each other. If you thrive in fast-paced environments, take ownership of your work, and want to build something that actually moves the needle—join us and help shape what’s next at True Classic!