Virtual Customer Service Representative

About Us We are a leading union-label supplemental benefits provider serving more than 40,000 unions and associations worldwide. For over 60 years, we have helped working families access supplemental and permanent benefit programs designed to provide added financial protection, stability, and peace of mind. Position Overview We are expanding our remote team and looking for motivated, dependable individuals who enjoy helping people. In this role, you will connect with union members who have already requested information, explain available benefit options, and assist them through a simple virtual enrollment process. Key Responsibilities Manage inbound and outbound communication with prospective clients Schedule and confirm virtual appointments Present benefit information through video meetings Help clients understand available programs and coverage options Assist with applications, forms, and required documentation Keep accurate client records and follow company service standards Take part in ongoing training, team meetings, and leadership development What We're Looking For Strong communication and people skills Positive attitude and professional approach Willingness to learn and follow a proven system Customer service or sales experience is helpful, but not required Basic computer skills and comfort working online Ability to work independently in a remote environment Legally authorized to work in the U.S. or Canada What You'll Receive 100% remote work with no commute Flexible scheduling options Weekly pay plus monthly performance bonuses Benefits package available after the initial period Ongoing training, mentorship, and support Career advancement and fast-track leadership opportunities Annual incentive trips for top performers to destinations such as Cancun, the Bahamas, Las Vegas, and more If you are motivated, people-focused, and looking for a remote opportunity with long-term growth potential, we encourage you to apply today and take the next step toward a meaningful career.