Customer Service Representative B2B

VIBRANT is a leading commercial marketing agency in North America. Our expertise lies in delivering innovative ideas, astute marketing strategies and effective sales solutions that promote the success of our diverse clientele. Whether they’re established brands, start-ups or competing groups, we’re constantly working to optimize their efforts and, in so doing, accelerate their commercial success. To support our incredible growth, VIBRANT is currently looking for an independent contractor, Customer Service Representative B2B to provide exceptional service to the internal and external customers of our expert partner in hot and cold beverages. The main task will be to manage a number of major accounts. The person in charge will provide the high level of service to which our partner aspires by building positive relationships with customers. Comfortable in a team environment, the Customer Service Representative B2B will liaise between customers and internal departments for our Mississauga office. This is a 6-month, fixed term contract, with opportunity for extension Why VIBRANT? Hourly wage of $29/hr Monday to Friday schedule (37.5h per week) Hybrid work (2 days telecommuting and 3 days in the office) The office location is at 30 Eglinton Ave W, Mississauga, ON L5R 0C1 A human touch. We do not use artificial intelligence to screen, evaluate, or select candidates. All applications are reviewed by our team. Balanced work/life environment (independent contractor) Retention bonus of $1,500 after 6 months Responsibilities: Manage order entry (via computerized, manual and/or online data exchange), as well as order fulfillment activities. Closely monitor product supply to avoid stock-outs Collaborate with the Logistics and Transport Department to ensure prompt delivery of customer orders. Proactively solve common customer problems Promptly research and respond to customer queries and complaints Produce various statistical reports Collaborate with colleagues and other departments, including Logistics, Account Management and Marketing, to keep those who need to be kept informed and to maintain healthy customer relationships Work efficiently under tight deadlines while ensuring a high level of accuracy Report food quality issues to superior Requirements: Strong problem-solving skills and willingness to work hard to find a solution Strong interpersonal and persuasive skills, able to prioritize and multi-task thoroughly in a dynamic environment Results-oriented professional committed to providing first-rate customer service. Very good knowledge of MS Office software, Excel – intermediate level plus Ability to handle stressful situations Organized, self-starter, flexible, courteous, energetic, team player with a positive attitude. Knowledge of SAP is considered an asset Experience in manufacturing, procurement and order management is considered an asset Professional qualifications: College diploma or equivalent Two (2) to five (5) years’ experience in a similar position. We are looking for a dynamic individual who wants to be involved in the day-to-day management of a growing company, who enjoys a challenge, who is proactive and shows initiative, who will be responsible for the logistics of this leader’s products in its territory, and who will play an essential role in satisfying consumers of hot and cold beverages. VIBRANT is an equal opportunity employer. We are committed to building a diverse, inclusive, and empowered workplace. If you require accommodations during the hiring process, please reach out to our Talent & Culture Team. We thank all applicants for their interest. Due to high candidate volume, only select applicants will be contacted for an interview. This posting is for an existing vacancy. VIBRANT does not conduct recruitment through personal email addresses (e.g., AOL, Outlook, Gmail). All hiring-related communication is conducted through our official domain and verified channels only.