VIP Manager - iGaming

VIP Manager - Magic Eden (iGaming Division) Magic Eden is expanding into iGaming and we’re building a best-in-class VIP program from the ground up. We’re looking for a VIP Manager who can both acquire and grow high-value players. This role combines player sourcing, relationship management, and data-driven retention. You’ll own the full VIP lifecycle from identifying and onboarding new high-value players to maximizing their long-term value through world-class experiences. What You’ll Do VIP Acquisition & Growth Source and acquire new high-value players through outbound outreach, referrals, partnerships, and events Build and manage your own pipeline of VIP prospects across key markets Develop tailored acquisition strategies for different player segments (e.g. whales, rising VIPs, crypto-native users) Represent Magic Eden at industry events, tournaments, and private gatherings to build a strong VIP network VIP Relationship Management Own and grow a portfolio of high-value players, driving retention, engagement, and net gaming revenue Deliver highly personalized, high-touch experiences from tailored incentives to real-world hospitality Build long-term trust-based relationships with top players and act as their primary point of contact Lifecycle & Retention Identify and convert emerging VIPs using segmentation, behavioral data, and targeted campaigns Proactively manage churn risk by monitoring player activity, spend patterns, and sentiment Reactivate dormant VIPs through personalized outreach and incentives Continuously refine acquisition and retention strategies based on data and player feedback VIP Experience Partner with marketing and product to design VIP campaigns, loyalty programs, and exclusive experiences Act as the voice of VIP players internally, influencing product, support, and risk decisions Execute and host VIP events, tournaments, and experiences (digital and in-person) What We’re Looking For 3+ years in VIP management, player development, or business development within iGaming / sportsbook / casino Proven ability to acquire and grow high-value players (not just manage them) Strong network or experience sourcing VIP players via outbound, affiliates, or events Deep understanding of VIP player psychology, incentives, and lifecycle management Commercial mindset with a track record of driving revenue (NGR / LTV) Strong relationship-building skills with high-value, demanding clients Comfortable operating in fast-paced, ambiguous environments with high ownership What You Get Competitive compensation + equity Flexible PTO Full health, dental, and vision coverage Wellness and remote work stipend Remote-first team