(Remote) Customer Care Advisor

About the Opportunity Join a team focused on helping families better understand programs that can support their long-term financial security. This is a fully remote opportunity designed for motivated individuals who are looking for flexibility, professional growth, and a meaningful career path. This role is ideal for someone who enjoys working with people, communicates clearly, and wants to be part of a supportive team environment with room to grow. Why You’ll Enjoy This Opportunity Full Training Provided: No previous experience is required. You’ll receive the training, tools, and support needed to succeed. Remote Work Flexibility: Work from anywhere with a reliable internet connection. Career Growth: Develop professionally with opportunities to advance into leadership roles. Supportive Team Environment: Be part of a team that provides mentorship, guidance, and ongoing support. Long-Term Opportunity: Build lasting client relationships while developing valuable communication and leadership skills. Additional Perks: Access to professional development, health benefits, and performance-based travel incentives. What You’ll Be Doing In this role, you will work with individuals and families who are looking for guidance and information about available benefit programs. You will help answer questions, explain options clearly, and provide support throughout the process. Key responsibilities include: Communicating with clients in a professional and supportive manner Helping families understand available benefit options Answering questions and providing clear, reliable information Matching client needs with appropriate program solutions Building and maintaining strong client relationships Supporting team goals and contributing to process improvements Participating in ongoing training and professional development Who Thrives Here This opportunity is best suited for individuals who are motivated, dependable, and comfortable working in a remote environment. We’re looking for candidates who are: Strong communicators with a people-first mindset Coachability and open to learning Organized, reliable, and self-motivated Comfortable connecting with people by phone or video Positive, professional, and goal-oriented Interested in long-term growth and leadership opportunities Previous experience in customer service, sales, administration, or client-facing roles is helpful, but not required. Your Next Step If you’re motivated, open to learning, and excited about building a meaningful remote career helping families, we’d be happy to connect with you. Apply today, and our team will follow up with the next steps.