VIP Account Manager

Our client, Growe, is a leading business advisory and services group in iGaming and Entertainment. Сreators of strategies that work and solutions that scale. Combining strategic vision with hands-on expertise, Growe helps businesses navigate the fast-evolving industry, seize new opportunities, enter new markets, and achieve sustainable growth. Perfect for those who aim to: Manage and maintain relationships with VIP / high-value clients; Act as the main point of contact for assigned accounts; Provide personalized service and proactive communication; Monitor client activity and performance metrics; Identify opportunities for upselling and cross-selling; Develop strategies to increase client retention and lifetime value; Handle escalations and complex client issues efficiently; Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.); Track KPIs related to retention, reactivation, and revenue growth; Stay updated on products, promotions, and market trends; Comply with company policies and security standards. Experience you’ll need to bring: Fluency in Spanish (mandatory); Upper-Intermediate to Advanced command of English (fluent written and spoken); Previous experience as an Account Manager, VIP Manager, or similar role; Experience in iGaming / fintech / online services (preferred); An analytical mindset with the ability to interpret client data; Results-driven with a strong focus on revenue and retention. It's a perfect match if you have those personal features: Strong sales, negotiation, and communication skills; Experience or strong ability in cross-selling and identifying revenue opportunities; High level of responsibility; Proactive mindset, with the ability to anticipate client needs and take initiative; Creative and out-of-the-box thinking to solve problems and enhance user engagement. Our clients offer competitive benefits to support your professional and personal growth, including: Health & Wellness Focus; Global Medical Coverage; Growth Opportunities; Benefits Programs (compensation for the gym/stomatology/psychological service & etc.); Performance-Driven Rewards; Dynamic Work Environment; Apply, and let your growth journey begin.