About this role
Growe welcomes those who are excited to: Manage and maintain relationships with VIP / high-value clients; Act as the main point of contact for assigned accounts; Provide personalized service and proactive communication; Monitor client activity and performance metrics; Identify opportunities for upselling and cross-selling; Develop strategies to increase client retention and lifetime value; Handle escalations and complex client issues efficiently; Coordinate with internal departments (Payments, Risk, Marketing, Support, etc.); Track KPIs related to retention, reactivation, and revenue growth; Stay updated on products, promotions, and market trends; Comply with company policies and security standards. We need your professional experience: Fluency in Spanish (mandatory); Upper-Intermediate to Advanced command of English (written and spoken); Previous experience as an Account Manager, VIP Manager, or similar role; Experience in iGaming / fintech / online services (preferred); An analytical mindset with the ability to interpret client data; Results-driven with a strong focus on revenue and retention. We appreciate if you have those personal features: Strong sales, negotiation, and communication skills; High level of responsibility; Experience or strong ability in cross-selling and identifying revenue opportunities; Proactive mindset, with the ability to anticipate client needs and take initiative; Creative and out-of-the-box thinking to solve problems and enhance user engagement. We are seeking those who align with our core values: GROWE TOGETHER: Our team is our main asset. We work together and support each other to achieve our common goals; DRIVE RESULT OVER PROCESS: We set ambitious, clear, measurable goals in line with our strategy and driving Growe to success; BE READY FOR CHANGE: We see challenges as opportunities to grow and evolve. We adapt today to win tomorrow.