Vice President / Principal - Growth & Operations Team (B2B SaaS & Software)

Vice President / Principal – Growth & Operations Team (B2B SaaS & Software) Scaling ARR, NRR, and operating rigor across Brentwood’s portfolio companies Location: U.S.-flexible; Remote/Hybrid. If based in Los Angeles, primarily from our West LA office; travel ~25% to portfolio companies. Who We Are Brentwood Associates is a Los Angeles–based private equity firm with 30+ years investing in middle-market growth businesses across essential services and software. We typically invest in profitable companies generating ~$10–$50M EBITDA, writing equity checks between $25M–$125M (larger with co-investment). We partner with ambitious entrepreneurs and management teams to scale great businesses - often via control investments in fragmented markets that benefit from consolidation and product/service innovation. If you love numbers, deals, and building big outcomes through aggressive growth initiatives and operational excellence, you will fit right in. Check us out at brentwood.com. Role Overview We’re building a world‑class Growth & Operations (GO) team to accelerate value creation across our portfolio. As a Vice President / Principal on our Growth & Operations (GO) Team, you’ll play a pivotal role in accelerating value creation across Brentwood’s portfolio companies. You’ll partner with management teams to identify, prioritize, and execute initiatives that drive sustainable revenue growth, margin expansion, and operational scalability. You will act as both a strategic advisor and hands-on operator, leveraging your experience in building high-performance organizations and implementing best practices to create tangible impact. This is not a pure strategy role - we value leaders who are willing to roll up their sleeves and help management execute critical initiatives. You will serve as a bridge between Brentwood’s investment professionals, portfolio company leadership, and third-party experts, ensuring alignment and measurable outcomes. What You Will Be Doing Rapidly Diagnose & Overhaul Go-to-Market Engines Across the Portfolio Within the first 30–60 days of each new investment, lead a full GTM diagnostic (funnel metrics, win/loss, pricing, sales process, marketing ROI, comp plans). Build and execute 100-day GTM acceleration plans that typically deliver 20–50% improvement in revenue growth or capital efficiency. Redesign pricing & packaging, introduce or fix PLG motions, and implement ABM/demand-gen playbooks that scale. Build World-Class Revenue Operations Capabilities in Every Portfolio Company Design and implement integrated revenue tech stacks (Salesforce + CPQ + Gong + Outreach + ZoomInfo + data warehouse + BI layer). Install forecasting rigor, pipeline coverage rules, territory/carve design, quota setting, and deal desk governance. Create a single source of truth for all revenue data and train leadership teams to run the business off real-time dashboards. Drive Functional Performance & Operating Rigor Across 2-3 Companies Simultaneously Partner with portfolio CEOs and boards to create and pressure-test Value Creation Plans (VCPs) with clear, measurable GTM and productivity levers. Install OKRs, weekly revenue cadences, talent scorecards, and accountability structures. Lead functional talent upgrades: assess existing GTM leaders, create succession plans, and recruit proven replacements when needed. Turn Customer Success into a Profit Center and NRR Growth Engine Evaluate and evolve CS org structures, coverage models, and compensation to drive expansion revenue. Implement customer health scoring, renewal forecasting, QBR processes, and tech-touch motions that move NRR from <100% to 115–130%+. Eliminate churn surprises and build predictable logo retention + expansion pipelines. Shape and Accelerate Product Strategy to Unlock New Growth Levers Partner with CEOs and CPOs to refine product roadmaps, prioritization frameworks (RICE, ICE, etc.), and feature-level pricing/up-sell opportunities. Lead packaging & tiering exercises that dramatically improve win rates, ACV, and expansion potential (e.g., moving from feature-based to persona/outcome-based packaging). Identify and validate adjacent markets, new buyer personas, or PLG “quick-win” features that can 2–3x TAM or open entirely new GTM channels. Drive product-led growth transformations when appropriate (self-serve sign-up, in-app adoption loops, viral mechanics).