Operations Team Lead - NYC

Operations Team Lead - NYC Join sunday as Operations Team Lead (US): lead a high-growth ops team, optimize onboarding, boost key metrics, and partner across product, sales, and restaurants. Apply to this job 👋 About Us sunday is building the fastest, simplest way to pay in restaurants. With a quick scan of a QR code, diners can pay, tip, and leave in about 10 seconds. We believe great products should feel obvious, not complicated, and we focus relentlessly on keeping things simple while earning trust from restaurants and guests at every interaction. Today, sunday powers payments in thousands of restaurants across the US, UK, and France, helping operators turn tables faster, increase tips, and unlock valuable insights. We push ourselves to go beyond what’s expected, building with ownership, moving fast, and scaling with ambition as we tackle our biggest growth opportunity in the US. About the Role As a Team Lead in the US Operations team at sunday, you will act as a senior-level people leader responsible for driving operational excellence, revenue growth, and team performance. This role oversees a team of Operations Managers, ranging from Associate to Senior Manager. Your key mission will be ensuring account health, delivering on KPIs, and unlocking net revenue opportunities for sunday. Acting as a player-coach, the Team Lead sets the standard for operational execution, builds strong external relationships, and serves as an escalation point for key accounts. You will also champion and lead team-wide initiatives that drive scale, efficiency, and impact. You will report to the US COO, and work daily with our teams in Atlanta, Chicago, Los Angeles, Miami, Dallas, and beyond! You will also get to visit countless restaurants and enjoy their food :) Join early, grow fast, and shape the journey! Key Responsibilities Daily operations management: oversee the team's regular workload, ensuring tasks like restaurant onboarding, customer support escalations, and strategic initiatives to increase sunday usage are completed accurately and efficiently. Cross-functional collaboration: work closely with department leaders (e.g., product, engineering, sales, and more) alongside the Sr. Director of Operations to ensure alignment and effective execution of strategic goals. Go-to-market strategy: support the execution of new product launches and initiatives by aligning relevant teams (product, engineering, sales, and operations) and establishing success metrics – and embodying ownership of the execution and reporting. Strategic account management: serve as the primary interface for complex strategic clients, coordinating with internal teams to meet their needs and ensure smooth rollouts. Performance and efficiency analysis: define and track key performance indicators (KPIs) to analyze operational efficiency, identify areas for improvement, and implement process enhancements. Team leadership: serve as the first point of contact for team members, offering guidance on processes and assisting with complex cases that require escalation. Training and development: assist with training new hires and provide ongoing coaching and support to help team members grow and improve their performance. Process adherence and improvement: ensure the team follows all established operational policies and procedures. Contribute to the development and improvement of systems and processes based on daily operations and feedback from the team. About You Experience: 7-10 years experience in customer success, account management, consulting, operational, or S&O roles at startups, food industry, hospitality, or professional services companies; Excellent communication skills , with the ability to convey goals and deadlines clearly to team members. Problem-solving: strong analytical and problem-solving abilities to troubleshoot issues and improve efficiency. Owner & growth mentality. Passion to scale a start-up and an itch to roll-up-your-sleeves and build. Organizational skills: strong ability to manage and prioritize tasks in a fast-paced, high-volume environment. You are structured, reliable, detail-oriented and communicate efficiently with all stakeholders. Collaboration: skill in building strong, collaborative relationships with both internal and external stakeholders. Management skills: 2+ years of direct people management experience. You're based in New York City Plus: 1+ years restaurant experience (BOH, FOH, Management) What We Offer Salary: $170 – $190K Stock Options A great office in the heart of New York City with a balance of in-person and remote work Free Vacation Policy 100% Employer-Covered Health Insurance 401K Plan 🐾 Steps in our Recruitment Process Share your story: Application with resume Let's get to know each other through a phone screen interview Meet with the hiring manager Impress your future colleagues with a case study Meet with a Leader Reference Checks (3 most recent managers) Offer: we want you Thank you for taking the time to apply, and looking forward to getting to know you! sunday is an equal opportunity employer and does not discriminate and all qualified applicants will receive consideration for employment without regard to race, creed, color, sex, affectional or sexual orientation, gender identity or expression, gender, ethnicity, religion, national origin, ancestry, nationality, age, disability, marital status, veteran status, genetic information, or on any other basis prohibited by law (except where an attribute is a bona fide occupational qualification). Department Operations Role Account Management Locations New York City, New York Remote status Hybrid Yearly salary $170 - $190 Employment type Full-time Team Operations US