User Support Analyst-2 (Hungarian Speaking)

User Support Analyst-2 (Hungarian Speaking) Are you ready to join a cutting-edge Digital Solutions company and help shape the future of enterprise software? Our client is a leading global provider of IT solutions and services, known for their customer-centric approach to digital transformation. With a rich history dating back to 1996, they have continually evolved to meet the changing needs of their customers. Their services encompass consulting, technology, and outsourcing, delivering innovative solutions to complex challenges. They have also been honored multiple times as a top employer, including being named a Great Place To Work from 2015 to 2024. Location: Budapest, Hungary Work Location: Onsite – 4 days per week at the client’s office in Budapest Working Hours: Monday to Friday, 9:00 AM to 5:00 PM CET Language Requirement: Fluent Hungarian (mandatory) Summary: The User Support Analyst is responsible for providing level 1 as well as level 2 support related to computer hardware, software, and systems. Requires the use of the IT Request System, phone and face-to-face contact, and analysis to bring customer problems to resolution. In addition, this role will be expected to help create new processes and procedures as business needs change. Essential Functions: • Respond to assigned help desk tickets and provide solutions for reported customer problems - when problem is beyond level of expertise or area of responsibility, escalate issues to more senior IT staff. • Document the details related to a problem and resolution in the IT Request System. • Liaise team projects, complete tasks, and ensure they are completed on time and to specifications. • Facilitate the configuration and deployment of computer refresh at local site. • Other duties as assigned. Qualifications: • Bachelor’s Degree in related field. May consider equivalent work experience in lieu of degree. • 4+ years IT experience. • Experience with software deployment solutions, mobile/device/user management, VoIP phone systems, active directory, as well as folder access and permissioning. • Knowledge and expertise in business processes, service level agreements, standard operating procedures and policies. You will love to join this company for: B2B contract Work-life balance Agile work environment Department IT Support Locations Budapest Remote status Hybrid Budapest