Technical Support Analyst - German Speaking

"Resolving issues, empowering customers — one solution at a time." We are looking for a proactive, customer-focused Technical Support Analyst to provide technical support, handle product inquiries, and resolve hardware and software issues. This role offers a remote working model , allowing you to combine remote work with time in the office. We believe this balance supports productivity, collaboration, and a healthy work–life integration. The ideal candidate is a confident problem-solver who takes ownership of customer concerns from start to resolution. You are patient, empathetic, highly communicative, and able to remain focused and effective in a fast-paced environment. Responsibilities: Take full ownership of customer-reported issues and ensure timely resolution; Research, diagnose, troubleshoot, and identify effective solutions for hardware and software concerns; Provide prompt, reliable, and accurate information to customers while adapting communication style to their technical level; Follow standard procedures for escalation of unresolved issues to appropriate internal teams; Ensure contact resolution within defined timelines while maintaining high-quality standards in every interaction supporting customer retention efforts; Escalate service-related issues to the correct department in accordance with company processes; Maintain strict compliance with customer Data Privacy and Security policies; Communicate and collaborate positively with team members, customers, and business partners. High school diploma; Proven working experience in BPO and/or Customer Service environment; Excellent German and English language skills; Strong knowledge of Microsoft Office products; Affinity to electronics and technology. Transcosmos is proud to offer a supportive and unique working environment built on a strong culture of ambition, experience, and teamwork. We value long-term careers and actively support employee growth and progression. What we offer: Competitive remuneration package; Cafeteria package through SZÉP Card; Private healthcare through Medicover; Training and professional development opportunities; Diverse, friendly, and international work atmosphere; Modern office environment; Remote working model.