Summary
We are expanding our remote travel support team and are seeking reliable, detail-oriented individuals to join us as Travel Customer Support Advisors. In this role, you'll assist clients as they plan and organize upcoming trips by helping manage travel arrangements, coordinating reservation details, and ensuring all information is handled accurately and efficiently throughout the entire process.
This position is a great fit for individuals who enjoy helping others, staying organized, and providing dependable customer support in a flexible work-from-home environment. No prior experience in the travel industry is required—full training, onboarding, and continuous support are provided.
Primary Responsibilities
Collaborate with clients to understand travel plans, preferences, and budget needs
Help create and organize complete travel itineraries based on individual requests
Research and review travel options such as hotels, flights, cruises, transportation, tours, and activities
Work within approved supplier systems to check availability and support booking coordination
Share updates on reservations, confirmations, and itinerary progress in a timely manner
Communicate with clients via phone, email, and online messaging platforms
Assist with changes to bookings, itinerary updates, and follow-up requests
Keep accurate and organized client information within internal systems
Stay current on travel promotions, supplier updates, and destination details
Take part in virtual onboarding, training sessions, and ongoing learning opportunities
What We Offer
100% remote work opportunity
Flexible scheduling options
Structured onboarding and guided training support
Ongoing mentorship and professional development resources
Access to travel systems, supplier networks, and planning tools
Eligibility for travel incentives, discounts, and recognition programs
Supportive team environment with growth opportunities
Required Qualifications
Strong written and verbal communication skills
Excellent organization and attention to detail
Ability to manage multiple responsibilities independently in a remote setting
Comfortable using email, online platforms, and basic computer systems
Reliable internet connection and professional communication habits
Positive attitude and willingness to learn and grow
Must be at least 18 years of age
Must be legally authorized to work within the United States, United Kingdom, Mexico, Australia, or Spain, and other regions