Who We Are
Join a team that puts its People First! First American's National Production Services division provides global title and escrow production support across all channels within First American Title including the Mortgage Services, Commercial, Direct, and Agency divisions. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.
What We Do
First American is seeking a detail-oriented and customer-focused Title Coordinator to join our Global Operations Title team. In this role, you will support First American Title offices by responding to title requests, resolving inquiries, and ensuring efficient title production processes. The Title Coordinator works with multiple parties to coordinate the resolution and completion of the title process. Coordinates multi-site project intake and transaction management. Verifies file completeness, obtains outstanding title documents, and approves completed files. The ideal candidate thrives in a fast-paced environment, demonstrates strong analytical and communication skills, and is passionate about delivering exceptional customer service.
Essential Functions
Respond to and support First American Title offices with title requests and inquiries in a timely and efficient manner through various channels including email, phone, and customer service platforms.
Serve as a point of contact representing the Global Operations Title team to internal clients and business partners.
Act as a subject matter expert for title production procedures and processes.
Draft and maintain procedures, policies, and training materials as needed.
Ensure established procedures are consistently followed and assist with implementing new processes when necessary.
Promote continuous improvement initiatives to enhance production efficiency and reduce operational costs.
Collaborate with Production Supervisors and Operations Managers to monitor KPI reporting and identify trends that could impact team performance and production goals.
Assist with mentoring and training team members to support operational excellence and knowledge sharing.
Knowledge and Skills
Strong attention to detail and organizational skills.
Ability to work effectively in a multi-disciplined, fast-paced team environment.
Excellent analytical and problem-solving abilities.
Positive, professional, and customer-service-oriented mindset.
Strong interpersonal, verbal, and written communication skills.
Proven ability to drive results and meet performance expectations.
Advanced proficiency in Microsoft Office Suite, including Excel, Access, PowerPoint, and Word.
Ability to exercise sound judgment and decision-making.
Salesforce experience is a plus.
Knowledge of title principles, practices, and procedures is preferred.
Education
Bachelor’s Degree preferred.
Experience
2+ years of experience or knowledge within the Real Estate industry.
2+ years of experience in a customer service role.
Experience mentoring and training team members preferred.
Pay Range: $20.34 - $27.12 Hourly, Remote
This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.
** Note that the following statements only apply to candidates who will be working from an unincorporated area within Los Angeles County. **
First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).
First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.
What We Offer
By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.
Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.