Technical Writer

Duration: 1 year (240 days) – plus 1 and a half year extension

Location: Remote with occasional visits to National Capital Region (NCR)

TCS is mandated by the Treasury Board Secretariat (TBS), via the 2018 Fall Economic Statement Digital Modernization mandate, to develop and deliver modern, technology-enabled information services and resources, including a refreshed web presence and new digital tools, for both Trade Commissioners and the Canadian business community.

The Project has a requirement to onboard the resources required and provide the tools that are urgently needed for digital marketing operations as, up until now, TCS has struggled to build our own communications and response strategy to the ever-critical trade community’s digital needs, and risks falling behind our global trade competitors. Digital evolution will be achieved by focusing on the following three pillars:

• CRM modernization: Enhanced trade-client relationship management system

• Website modernization: Task-focused, user-centered digital tools and resources

• Business intelligence and analytics: Evidence-informed decision and planning

Project and ongoing funding for this initiative is provided for by TBS. TTD has a requirement to report on the progress of our efforts in supporting small and medium-sized enterprises (SMEs) to take advantage of opportunities in global markets and/or better position the TCS in support of the Export Diversification Strategy.

To successfully implement the Trade Commissioner Service (TCS) Digital Experience Platform (DXP), the client requires one Senior Technical Writer with advanced expertise in documenting, standardizing, and managing digital content and metadata across the Adobe and Microsoft ecosystems.

This role is critical to ensuring that TCS’s new digital systems—Adobe Experience Manager (AEM), Digital Asset Management (DAM), Adobe Analytics, Microsoft Insights, and the Microsoft Marketing Platform—are supported by clear, consistent, and compliant documentation. The resource will establish the content and metadata frameworks that underpin effective publishing, analytics, and content governance across the enterprise.

Primary Responsibilities:

Phase 1: Discovery and Planning

• Review existing content inventories, process documentation, and metadata taxonomies.

• Identify documentation and workflow gaps for AEM, DAM, Microsoft Insights, and the Marketing Platform.

• Develop a detailed documentation roadmap and editorial framework to align content workflows across Adobe and Microsoft environments.

Phase 2: Content Development and Documentation

• Write and edit authoring guides for AEM and DAM users.

• Produce analytics interpretation guides for Microsoft Insights and Adobe Analytics.

• Document processes for Marketing Platform campaign setup, segmentation, and reporting.

• Develop SOPs for content publication and metadata governance.

• Collaborate with developers and data teams to validate process documentation.

• Ensure all deliverables comply with Canada.ca standards and bilingual requirements

Phase 3: Knowledge Transfer and Validation

• Conduct walkthroughs and training sessions for departmental teams.

• Validate documentation accuracy through user feedback sessions.

• Provide content migration guidance for staff transitioning from legacy systems to AEM and Microsoft platforms.

Phase 4: Ongoing Support and optimization

• Maintain and update documentation as new features or workflows are introduced.

• Support integration updates between AEM and Microsoft Insights.

• Collaborate with analytics and marketing teams to produce content performance reports and recommendations for improvement.

Experience

• Must have Secret clearance

• Must be bilingual

• Must have 10 years of experience as a Technical Writer

• Must have 1 year of experience using Adobe Experience Manager’s (AEM) Web Content management System (WCMS) (Adobe Sites) working as a subject matter expert in creating, editing, integrating and managing digital content within Adobe AEM, including component-based authoring and metadata tagging.

• Must demonstrate 1 year of experience working as a subject matter expert in developing and maintaining documentation and workflows in Adobe Assets’ Digital Asset Management (DAM) system.

• Must have 5 years of experience delivering training and coaching to resources on the use of web content management systems

• Must have 5 years of experience producing technical documentation, training manuals, style guides, or governance frameworks for digital publishing environments.

• Must have a university degree in communications, English, Journalism, Information management or a technical writing discipline

• Must have 3 projects in the last 10 years creating, editing, and managing digital content within web content management systems (WCMS), including component-based authoring and metadata tagging.

• Must have 3 projects in the last 10 years producing technical documentation, training manuals, style guides, or governance frameworks for digital publishing environments.

• Must have experience and submit a methodology and approach for developing and publishing content in Adobe AEM (plain language, accessibility, metadata standards). Maximum two (2) page document.

Please note, this is a real and current job vacancy. Morson Edge does not use artificial intelligence to screen or select candidates.