Help customers succeed with technology
We’re looking for a
technically curious, customer-oriented person
who likes solving problems and helping people succeed with technology.
You’ll work closely with customers using our digital signage platform - troubleshooting issues, helping with integrations, and making sure customers have a great experience with the product.
A big part of this role is building trust with customers.
We’re looking for someone who genuinely cares about helping people and understands that
customer satisfaction and experience
are just as important as solving the technical issue itself.
You should also feel comfortable with
daily written and spoken communication in English
with both customers and teammates.
What your day could look like
Help
customers troubleshoot technical issues across our platform and integrations
Communicate
with customers in a clear, empathetic, and solution-oriented way
Deliver
a welcoming, engaging, and responsive customer experience
Work with APIs, integrations, logs, debugging tools, and technical documentation
Collaborate closely with product and technical teams to identify and resolve issues
Investigate root causes and help improve internal processes and customer experience
Learn
new tools and technologies quickly as the product evolves
Contribute ideas for improving workflows, automation, and support quality
Keep notes organized and maintain clear internal knowledge sharing
You’ll thrive here if you like
Solving technical problems and understanding how things work
Working with web technologies and technical tools
(APIs, JSON, HTTP requests, HTML, JavaScript, terminal commands, and debugging tools)
Using tools such as Postman, browser developer tools, or similar
Communicating with both technical and non-technical people
Creating a genuinely positive customer experience
Keeping things organized and paying attention to detail
Learning new technologies and tools quickly
Using AI tools thoughtfully and efficiently in day-to-day work
You’ll probably fit well with the team if you are
Someone who genuinely cares about helping customers and colleagues
Communicative and confident in English
Trustworthy, reliable, and comfortable taking ownership
A team player
who shares information proactively and collaborates well with others
Curious, proactive, and open to learning new tools and technologies
Positive, solution-oriented, and comfortable asking thoughtful questions
Detail-oriented and organized
Bonus points if you already have experience with
Customer-facing technical roles
Supporting developers or working with integrations
Troubleshooting, debugging, and root cause analysis
Automation or scripting
Building, experimenting, and improving things proactively
This role may NOT be the right fit if you prefer
Purely repetitive ticket processing without deeper problem solving
Minimal communication with customers or teammates
Avoiding new technologies, tools, or ways of working
Mostly remote work without regular interaction and collaboration with the team
Short-term or part-time collaboration only
What you’ll get in return
Opportunity to work on a product used by customers worldwide
Daily interaction with developers, modern technologies, and a wide range of digital signage devices
Strong growth potential and opportunities to move into more technical roles
A team of people passionate about technology and continuous improvement
The chance to make a real impact on both the product and customer experience
This role is ideal for someone with
technical curiosity, strong communication skills, and a genuine customer-first mindset. You don’t need to know everything from day one - what matters most is
willingness to learn, take ownership, ask good questions, and help customers succeed
.
You’ll join a supportive team that openly shares know-how and helps each other grow.
In the end, it’s all about mutual fit, trust, and good team energy.
If this sounds like the kind of environment where you’d do your best work, get in touch.
Click the button
in the top right corner to apply.