Product Specialist (Operations and Administrative support)

Overview WELCOME TO SITA At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry. You'll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don't just move the world forward-we're proud to be recognized as a Great Place to Work ® by 79% of our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow. Are you ready to love your job? The adventure begins right here, with you, at SITA. ABOUT THE ROLE AND THE TEAM The Product Specialist will become member of the SITA Baggage at Airports Solution Specialist Team, supporting pre-sales operations as well as the product management arm with the data management activities. WHAT YOU WLL DO: Perform a range of administrative activities to support departmental and functional operations. Gather, consolidate, and organize information from multiple sources to support decision-making. Maintain records, databases, and filing systems to ensure efficient information retrieval. Execute data management tasks within defined areas, ensuring adherence to established standards and processes. Maintain and update databases and systems with accurate and timely information. Contribute to service delivery activities by assisting teams in day-to-day business functions. Assist in product management activities, including: Gathering insights from internal and external sources Preparing basic analyses and summaries Supporting documentation and reporting Maintaining product-related information and records Act as a liaison between product managers, service management, sales, and development teams. Support communication and alignment across stakeholders involved in product and operational initiatives. Assist in the implementation of product strategy and roadmap activities. Raising purchase requisition requests and handling the purchase order process for the product team internal needs. Potential to evolve into project management/coordination activities Qualifications ABOUR YOUR SKILLS: Bachelor’s degree in Business Administration, or related field 2+ years of experience in product-related roles. Proficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with databases or data tools. Good communication and interpersonal skills. Ability to work collaboratively in a team environment. Willingness to learn and develop product and market knowledge. WHAT WE OFFER We're all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We're really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever. 🏡 Flex Week: Work from home up to 2 days/week (depending on your team's needs) ⏰ Flex Day: Make your workday suit your life and plans. 🌎 Flex-Location: Take up to 30 days a year to work from any location in the world. 🌿 Employee Wellbeing: We have got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health - a personalized platform that supports a range of wellbeing needs. 🚀 Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International -available to all employees-to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way. 🙌 Competitive Benefits: Competitive benefits that make sense with both your local market and employment status. SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.