Technical Support Specialist (Hoteltech)

🚀 We Are Hiring | Technical Support Specialist (English)

📍 Remote from Ireland | Full-Time | Noovy

At Noovy, we are building the future of hospitality operations, and we are looking for a hands-on, detail-oriented Technical Support Specialist to join our growing team.

As a Technical Support Specialist, you will play a critical role in ensuring our hotel clients operate smoothly without interruption. From OTA and channel manager mapping to troubleshooting complex technical issues and supporting new hotel go-lives, you will become a key operational pillar within our Customer Success organization.

🔹 Position Details

• Location: Remote from Ireland

• Start Date: 8th June or 29th June 2026

• Full-time: 40 hours per week

• 20 vacation days

🔹 What You’ll Be Doing

• Handle L1 & L2 technical support for hotel clients via phone and email

• Manage OTA & Channel Manager mapping (SiteMinder and similar platforms)

• Execute new hotel go-lives and technical onboarding

• Handle reservation imports and data validation tasks

• Investigate technical issues and create detailed bug reports for Development teams

• Collaborate closely with Customer Success, Sales, and Development teams

• Monitor account health and proactively identify issues before clients do

• Support integrations, troubleshooting, and system configurations

• Mentor junior team members and contribute to knowledge base documentation

🔹 What We’re Looking For

• 2–4 years of experience in Technical Support, SaaS implementation, or system configuration

• Experience with SiteMinder or similar channel management platforms

• Strong troubleshooting and analytical mindset

• Comfortable investigating API logs, mapping issues, and back-end workflows

• Strong written communication and structured problem-solving skills

• Ability to manage multiple priorities in a fast-paced scale-up environment

⭐ Nice to Have

• Hospitality or hotel operations background

• Experience with PMS systems

• Familiarity with integrations and invoicing tools

• Basic API knowledge and tools like Postman

📈 Success Metrics

• First response time

• Ticket resolution quality

• Go-live delivery timelines

• Data import accuracy

• Bug reporting quality

If you enjoy solving technical challenges, working directly with hospitality technology, and being part of a fast-growing SaaS environment, we would love to hear from you.

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