Technical Support Specialist

Technical Support Specialist Technical Support Associate – Barcelona We are looking for a curious, resourceful, and detail-oriented T ech Support Specialist interested in management path to join our growing Tech and Product team in Barcelona. As a Tech Support Specialist, you will act as a bridge between our clients, Customer Success teams, and Engineering organisation. You will play a key role in ensuring technical issues are identified, investigated, communicated, and resolved with high quality and speed. Beyond day-to-day support, you will contribute to platform reliability, release quality, tooling, and technical enablement across the organisation. Flowbox is a fast-scaling SaaS company founded in 2016. Our platform enables brands to collect, manage, and publish User Generated Content (UGC) across their marketing and E-commerce channels. Earlier this year, Flowbox acquired the Danish company Dreaminfluence, a leading influencer marketing platform. Post-acquisition, Flowbox now serves more than 1,000 customers, reports close to €9M in ARR, and employs over 60 people across offices in Stockholm, Barcelona, Amsterdam, and Copenhagen. About the team You will be part of our Tech and Product organisation , working closely with Engineering, Product Management, and our customer-facing teams (Customer Success, Support, and Sales Engineering). The Technical Support team’s mission is to ensure Flowbox runs smoothly for every client, resolve technical issues efficiently, and strengthen the overall quality and reliability of our platform. This role is central to bridging customer insights with our technical roadmap and ensuring a seamless experience for users implementing or running Flowbox on their sites. What you will do A regular day will include: Handling and resolving technical support tickets from internal stakeholders, mainly Customer Success, and occasionally directly from clients Investigating platform issues, unexpected behaviours, and customer-impacting bugs through logs, browser developer tools, testing, API analysis, and reproduction flows Analysing implementation setups, embed codes, scripts, integrations, and platform configurations to ensure Flowbox is correctly implemented across different environment Filing clear, structured, and actionable bug reports while collaborating closely with Engineering teams throughout investigation and resolution processes Supporting the release process of platform features and improvements, including final QA validation, customer impact verification, rollout support, and internal communication readiness Creating and maintaining release-related documentation, troubleshooting articles, technical guides, and internal support playbooks Taking ownership of technical projects that improve the Support organisation and customer experience, including internal tooling, automation initiatives, debugging utilities, and plugin-related development and maintenance Supporting and maintaining integrations and plugins across different E-commerce platforms and CMS ecosystems Collaborating with Product, Engineering, and Support teams to improve workflows, monitoring, support quality, and operational efficiency Helping define and improve technical support processes, escalation paths, and knowledge-sharing practices across the organisation Acting as a technical point of expertise for complex support cases, implementation challenges, and platform behaviour analysiss About You At Flowbox, we value soft skills over hard skills. To thrive in this role, you should: Be structured, organised, and proactive Be a fast learner with strong analytical capabilities Be comfortable explaining technical concepts to non-technical people Experience working with APIs, browser developer tools, logs, scripts, and web technologies such as JavaScript, HTML, and CSS Understanding of modern web platforms, E-commerce ecosystems, and CMS environments Ability to communicate technical concepts in English clearly to both technical and non-technical stakeholders Strong troubleshooting and analytical skills with the ability to investigate complex technical issues end-to-end Comfortable taking ownership of technical initiatives and driving improvements independently Experience with QA processes, release validation, or technical product operations is considered a strong plus This role requires constant interaction with internal teams and sometimes with clients, so strong communication skills and patience are essential. About Flowbox Flowbox offers a fast-moving yet relaxed work environment in modern offices in the heart of Barcelona. You’ll join a company where curiosity, collaboration, and ownership come together to create real impact. In exchange for your experience, Flowbox will give you the space to learn fast, take initiative, and influence how things are built, while working with an exciting product in an expansive, international company. Our culture is shaped by our three core values: Honesty: We communicate openly, give constructive feedback, and trust each other to do the right thing. Drive: We move fast, take ownership, and make things happen. You’ll have responsibility from day one and the support to grow with it. Open Mind: We stay curious, embrace change, and learn from every challenge and idea, no matter where it comes from. At Flowbox, these values guide how we work, grow, and make decisions every day. More about our perks: 25 days of paid vacation (36 hours per week during August period). Half-days before holidays, so you have more time to enjoy life outside work. Hybrid 3+2 work from office/home model: enjoy a flexible balance with up to two (2) days per week working from home. Health and wellbeing benefits, including Gympass/Wellhub and private health insurance. Cobee for salary sacrifice to save taxes. Modern, central offices with free snacks and drinks and....PING PONG Fun afterworks and company events across our teams. The freedom to work from any of our four offices: Barcelona, Copenhagen, Amsterdam, or Stockholm. Amazing teammates to learn from, collaborate with, and have fun alongside across four countries. Flowbox 💜 equality Flowbox is an equal opportunity employer. Employment at Flowbox is based solely on a person's merit and qualifications directly related to professional competence. Flowbox does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, identity, national origin, disability, age, marital status, pregnancy or related condition or any other basis protected by law. Note: our corporate language is English, so we would really appreciate if you send your CV and a cover letter in English 😊 Department Tech & Product Locations Barcelona Remote status Hybrid Barcelona About Flowbox Flowbox enables brands in all industries to fuel their growth with tools to gain authentic content and maximize the customer experience. Founded in 2016 Co-workers 70