IT Support Specialist

Description Location: Madrid, Spain Office address: Calle Quintanavides 19, 28050, Madrid Contract type: Permanent (indefinido) Work model: Hybrid (3 days on-site, 2 days remote) Who we are APWireless is an international digital infrastructure investment company specializing in the acquisition and management of telecom assets and wireless infrastructure. We partner with public and private asset owners across the world to create long-term value through tailored financial solutions, supporting the development of essential digital infrastructure. Why this role matters As our IT Support Specialist in Madrid, you are the person our teams rely on to stay connected, productive and secure. You are not just resolving tickets. You are maintaining the operational backbone of our Spain office and supporting colleagues across markets. Your ability to anticipate needs, resolve issues efficiently and communicate clearly across a multilingual environment has a direct impact on how well the business runs day to day. What you will do Technical Support & Helpdesk Provide application, operating system, networking and hardware support to local and remote staff Manage support requests through our ticketing system, tracking issues from intake to resolution Troubleshoot network systems and respond to technical emergencies Systems Administration Deploy, configure and maintain workstations, peripherals and handheld devices (iOS and Android) Administer user accounts and access management via Microsoft EntraID Manage device lifecycle using Intune and Autopilot Support and maintain our Microsoft 365 environment, including Exchange Online, SharePoint, OneDrive and Teams Voice Infrastructure & Operations Maintain audio/video equipment and support meeting room setups Contribute to the development and implementation of IT policies and procedures Manage asset inventory and produce audit reports and metrics as needed Collaborate across departments to assess evolving IT needs and communicate relevant updates to management and staff What we are looking for Required qualifications 2 to 4 years of experience in a corporate IT support role Solid hands-on knowledge of Windows 10/11, Microsoft 365 and Active Directory Experience with device management tools such as Intune and Autopilot Familiarity with LAN/WAN environments and VOIP systems, including MS Teams Voice C1 level in both Spanish and English, written and spoken Strong communication and customer service skills Nice to have Professional certifications such as CompTIA A+, Network+ or Microsoft MCSA Experience with remote support tools (TeamViewer, RDP or similar) Experience in an international or cross-functional environment What we offer Permanent contract within a growing international group Competitive salary complemented by an annual performance-based bonus Hybrid work model: 3 days in our Madrid office, 2 days remote Private health insurance with Sanitas, fully covered for the employee Meal vouchers through Pluxee A structured onboarding and long-term development opportunities within APWireless Our recruitment process Our process typically includes: An initial conversation with the Talent Acquisition team One or two interviews with the hiring manager and relevant stakeholders Steps may vary slightly depending on the role and local context. Use of artificial intelligence in our recruitment process As part of our recruitment process, we may use automated tools, including AI-based solutions, to assist in the screening and analysis of applications. These tools are used solely to support application management and improve process efficiency. All hiring decisions involve human evaluation. No final decision is made based solely on automated processing. We are committed to using these technologies responsibly, transparently and in compliance with applicable data protection and employment regulations. Our commitment At APWireless, we believe that sustainable performance is built on accountability, collaboration and inclusion. We are committed to providing equal opportunities to all candidates and to fostering a work environment that is inclusive, respectful and conducive to professional growth. Qualifications Skills Behaviors : Motivations : Education Experience Licenses & Certifications Who We Are