Technical Support Manager - Digital Payments / Brazil

Technical Support Manager - Digital Payments / Brazil 🚀 Join Market Pay – The Fintech Powering the Future of Payments Apply 💼 Who we are Founded in 2016, Market Pay is a fast-growing European fintech delivering omnichannel and international payment solutions to merchants and financial institutions. Our mission is simple: make payments seamless, accessible and reliable , everywhere. From in-store and online payments to fully digital and mobile journeys, we design secure, modern experiences that meet both customer expectations and industry standards. Built on a deep understanding of the European retail ecosystem and its payment challenges, Market Pay covers the entire payment value chain — acceptance, acquiring, card solutions (prepaid, gift, etc.) and innovative checkout experiences — powered by an industrial-grade platform. With several international acquisitions, Market Pay now brings together 350+ passionate professionals across France and Europe , all driven by the same ambition: shaping the future of payments. 🌟 The Role Technical Support Manager – Digital Payments 📍 Location: São Paulo, Brazil 📄 Contract: Employment via Portage Company As part of our international growth, we are looking for a Technical Support Manager – Digital Payments to join our teams in Brazil and contribute to the global expansion of our payment solutions. Reporting to the Project Management Lead based in France , you will act as a key technical and operational partner for our clients, ensuring high-quality integrations, smooth production operations and continuous service improvement. This role offers strong exposure to international projects and a high level of autonomy within a fast-paced fintech environment. 🎯 Your Key Responsibilities As a true technical expert and trusted partner, you will: 🔧 Technical Support & Operations Act as the main point of contact for customer support requests, ensuring end-to-end follow-up with autonomy and efficiency Diagnose and resolve complex technical issues, always with a continuous improvement mindset Lead the technical integration of Market Pay solutions with customer teams, ensuring alignment and delivery excellence Monitor production indicators to anticipate incidents and improve operational performance Supervise solutions in real time and react quickly to any detected issues Improve and maintain technical documentation to support scalability, deployments and customer support 📊 Project Management Manage small to medium-sized projects from design to delivery, ensuring quality, timelines and customer satisfaction Control costs, deadlines and resources with a strong focus on optimization Collaborate closely with development squads and cross-functional teams to ensure project success Oversee after-sales activities and ensure a high-quality customer experience Contribute to the continuous improvement of project management practices by introducing new ideas and agile approaches 🔍 Who we’re looking for 🎓 Education & Experience IT / Computer Science engineering degree Experience in software engineering (e.g. Developer, QA Engineer) Solid exposure to the payment ecosystem Strong understanding of Agile methodologies (SCRUM or similar) 🛠 Technical & Functional Skills Ability to manage technical integrations and complex systems Comfortable working in a production environment with high availability requirements Strong analytical and problem-solving skills 🌍 Languages Fluent in Portuguese, Spanish and English (daily international interactions) 🤝 Soft Skills Curious, proactive and resourceful Strong communication and stakeholder management abilities Able to work autonomously in a fast-moving, international context 💙 Why Join Market Pay ✨ An international fintech with a human touch Work alongside talented teams across Europe and beyond, united by a shared passion for innovation. 🏆 A culture of well-being and performance Certified Happy@Work and Tech@Work, we care about your growth, balance and long-term engagement. 🌱 A committed and responsible company Proud recipient of the Ecovadis Silver Medal for our CSR initiatives. 🎁 What We Offer A structured onboarding and training program (initial training in France) Deep immersion into the digital payments ecosystem Remote work opportunities Exposure to international projects in a rich, high-impact digital environment High level of autonomy across all project phases 🌈 Diversity & Inclusion Market Pay is a fast-growing, inclusive fintech committed to providing a working environment that celebrates diversity, equality and collaboration . All our positions are open to people with disabilities. Department Customer Operations & Support Locations São Paulo Remote status Fully Remote Employment type Full-time About Market Pay Founded in 2016 , Market Pay is a fast-growing French fintech specialized in omnichannel and international payment solutions . Our mission? To support retailers and e-merchants in their growth by reinventing the customer payment experience whether in-store , online , or through 100% digital and mobile journeys . Built on a strong understanding of the European retail ecosystem and its payment challenges , Market Pay provides expertise and innovative solutions across the entire payment value chain . Leveraging an industrial-grade platform , we simplify acceptance and acquiring , offer a wide range of payment card solutions (prepaid, gift, and more), and enable seamless, modern checkout experiences . With several international acquisitions , Market Pay now brings together 350+ passionate professionals across France and Europe , all committed to shaping the future of payments . Founded in 2016 Co-workers 350