Technical Engagement Manager

Description Presidio, Where Teamwork and Innovation Shape the Future At Presidio, we're at the forefront of a global technology revolution, transforming industries through cutting-edge digital solutions and next-generation AI. We empower businesses - and their internal customers - to achieve more through innovation, automation, and intelligent insights. The Role At Presidio, we seek a highly skilled and experienced Technical Engagement Manager to join our dynamic team. The ideal candidate will be a strategic thinker, adept at engaging with clients, leading technical teams, and overseeing the successful implementation of various IT solutions. This role will involve the successful delivery of professional services engagements and play various hats as architects, delivery leads, and QA reviewers at the same engagements and lead multi-disciplinary and multi-cultural teams. Especially for delivering large new transformational engagements and growing our existing footprint at existing large customers, we are looking for TEMs who will partner with both the delivery teams and the customer’s organization to drive success for both customers and Presidio. Responsibilities Include: Lead multiple technical engagements for a small set of named customers across strategy and migrations, IT transformation, and modernization initiatives. Own technical delivery (end-to-end) responsibilities that include achieving and continuously improving the quality and time-to-market metrics. Primary ownership of customer satisfaction for named customer engagements. Manage product requirements, technical considerations, and decisions to deliver the desired customer outcome. Invest time to understand the customer’s long and short-term business goals and align Presidio’s priorities to deliver both tactical wins and lay the foundation for longer-term success for both the customer and Presidio. Lead and deliver workshops for IT initiatives. Lead and deliver technology strategy sessions for customers with an ability to engage C-level leaders, architects, business stakeholders, and customers’ engineering teams. Proactively ensure that technology decisions, investments, and capabilities map to business outcomes. Proactively seek opportunities to translate business requirements to technical requirements and vice versa. When required, take primary ownership of engagements in challenging situations and work with the customer and internal stakeholders to bring the engagement towards success. Invest time in understanding customers’ organizational culture and align Presidio’s delivery teams and processes towards the fastest path to success. Quickly assimilate into the client team, project team, and culture, becoming a valuable contributor. Experience prioritizing competing demands from stakeholders with the ability to resolve conflicts. Build relationships with customer stakeholders across all levels, including leadership, business, and technical stakeholders, and identify potential opportunities. Partner with stakeholders and customers across the organization to communicate the product vision, strategy, features, prioritization, progress, and needs. Perform research to understand the latest market and business changes and determine the potential impact on current strategy and requirements, sharing any pertinent findings with the customer. Review technology architecture, perform gap analyses, and define future-state roadmaps aligned with business objectives, capabilities, and industry best practices. Translate complex VMware technical concepts into clear, actionable guidance for non-technical stakeholders and executives. Working side by side with Presidio’s VMware Architects to deliver a comprehensive VCF Adoption Roadmap document and/or PowerPoint presentation. Required Skills and Professional Experience: Minimum of 10+ years of experience as an architect or technology program lead delivering migration, transformation programs, or modernization projects on-prem and in the Cloud 5+ years of experience with VMware private cloud solutions (vSphere, vSAN, NSX, VCF, Aria Suite, etc.) Experience in consultative delivery of large-scale business & technology transformation programs, working directly with senior client leaders. Consulting firm experience Experience in applying proven consulting methodologies to assess a client’s current state, design a target state, conduct a gap analysis, and define a roadmap to get from the current state to the target state across people, processes, and technology. Desire to build business capability canvases, or equivalent, and map business outcomes to technology capabilities and cloud investments. Desire to build business cases, with a preference for cloud business cases as part of a client’s cloud journey or digital transformation. Strong experience and passion for designing/implementing at least one of the following domains: Strong knowledge in at least one of the cloud platforms like AWS, Azure, or GCP Can hold intelligent conversations with clients about the virtues of various cloud providers. Excellent client-facing communication skills, both written and oral, along with strong listening, interpersonal, and relationship-building skills Proven experience with business and technical requirements analysis, elicitation, modeling, verification, and methodology development Experience mentoring and executing Agile best practices. Demonstrated experience of working successfully with SW development teams, onshore and offshore. Demonstrable skills across project development methodologies (Agile, SCRUM, Kanban, Waterfall) Strong facilitation skills and experience leading workshops Experience with Cloud / Azure / Microsoft O365 suite of tools Outstanding overall communication, presentation, and leadership skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment. Excellent organizational and time management skills Sharp analytical, critical thinking, and problem-solving skills with keen attention to detail Creative thinker with a vision Your future at Presidio Joining Presidio means stepping into a culture of trailblazers - thinkers, builders, and collaborators - who push the boundaries of what's possible. With our expertise AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you'll be part of a team that is shaping the future. Preferred Skills and Professional Experience 6+ years in technology consulting, preferably at one of the Big Four. A genuine passion for delivering quality products that meet customer needs. Strong thought leadership, team building, motivational and customer service skills Recognized as a technical thought leader in building modern cloud infrastructure. Ability to effectively prioritize and execute tasks while under pressure. Highly self-motivated and directed, a self-starter. Ability to learn quickly, adapt to change, and have ownership of learning new tools as applicable to help in the requirements gathering, refinement, and management process. Experience working in a team-oriented, collaborative environment. Works as a team player, willing to perform other tasks to help the team, even if not part of their defined role and responsibilities. Passion, creativity, energy, and enthusiasm towards collaborating on the exciting growth and development of our customers and our company. A desire to learn modern technologies, methodologies, and solutions and understand our customers' business objectives and needs. Put people before technology. Ask great questions. Always think ahead. Turn data into useful information—passion to deliver results and exceed expectations. Your future at Presidio Joining Presidio means stepping into a culture of trailblazers—thinkers, builders, and collaborators—who push the boundaries of what’s possible. With our expertise in AI-driven analytics, cloud solutions, cybersecurity, and next-gen infrastructure, we enable businesses to stay ahead in an ever-evolving digital world. Here, your impact is real. Whether you're harnessing the power of Generative AI, architecting resilient digital ecosystems, or driving data-driven transformation, you’ll be part of a team that is shaping the future. Ready to innovate? Let's redefine what's next-together. Applications will be accepted on a rolling basis. Presidio is an Equal Opportunity / Affirmative Action Employer / VEVRAA Federal Contractor. All qualified candidates will receive consideration for this position regardless of race, color, creed, religion, national origin, age, sex, citizenship, ethnicity, veteran status, marital status, disability, sexual orientation, gender identification or any other characteristic protected by applicable federal, state, and local statutes, regulations, and ordinances. To read more about discrimination protections under Federal Law, please visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf If you have any difficulty using our online system and need an accommodation in the job application process due to a disability, please send an email to [email protected] for assistance. Presidio is a VEVRAA Federal Contractor requesting priority referrals of protected veterans for its openings. State Employment Services, please provide priority referrals to [email protected] . Notice to Massachusetts Candidates: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Recruitment Agencies, Please Note: Presidio does not accept unsolicited agency resumes/CVs. Do not forward resumes/CVs to our careers email address, Presidio employees or any other means. Presidio is not responsible for any fees related to unsolicited resumes/CVs. #LI-JH1