Technical Business Analyst

Expert Solution Technologies (EST) specializes in advanced technical solutions with a focus on ERP and CRM, ensuring high-quality consulting and custom application development. EST combines deep expertise in project lifecycles with a commitment to understanding clients' needs. With a strong offshore delivery model based in India, EST provides affordable yet top-tier services globally, including ERP/CRM integration, process automation, and custom application development. EST is a trusted partner for seamless business technology solutions, leveraging cutting-edge tools in mobility, cloud computing, and data integration to deliver exceptional results.

This is a full-time hybrid role for a Technical Business Analyst based in Chennai, with flexibility for remote work. The role focuses on designing and delivering integration solutions across ERP systems, eCommerce platforms, and EDI workflows using modern cloud technologies such as AWS AppFlow and related services.

The Technical Business Analyst will work closely with business stakeholders, clients (primarily North America), and internal technical teams to analyze, define, and translate business requirements into scalable integration solutions. The role requires strong involvement in data flows, system interfaces, and process automation, ensuring seamless connectivity between multiple platforms.

You will act as a critical bridge between business and engineering teams, ensuring clarity, alignment, and successful delivery of integration projects.

• Collaborate with stakeholders to gather, analyze, and document business and functional requirements for integration projects
• Translate business needs into technical specifications, data mappings, and workflow designs
• Design and document integration architectures involving ERP, CRM, eCommerce platforms, and EDI systems
• Work with AWS services such as AppFlow, Lambda, S3, Step Functions, etc., to support integration design and execution - use AI code generation Claude Code etc.
• Analyze data flows, transformation logic, APIs, and EDI transactions (e.g., 850, 856, 810)
• Identify opportunities for process automation and optimization across systems
• Prepare detailed documentation including BRD, FRD, integration specifications, and process maps
• Act as a liaison between technical teams and business users, ensuring clear communication and expectation management
• Support testing activities including UAT coordination, validation of integrations, and issue resolution
• Work closely with project managers and developers in Agile/Scrum environments

• Strong analytical thinking and systems analysis capabilities, with a focus on integrations
• Proven experience as a Technical Business Analyst in integration or data-driven projects
• Hands-on experience or exposure to AWS AppFlow or cloud-based integration services
• Solid understanding of ERP, CRM, eCommerce systems, and EDI processes
• Experience in business process mapping, data mapping, and API integrations
• Ability to define and propose technical solutions aligned with business needs
• Excellent communication and stakeholder management skills, working with both technical and non-technical teams
• Experience working with North American clients or distributed teams is highly preferred
• Familiarity with Agile methodologies, Jira, Confluence, or similar tools

• Bachelor’s degree in IT, Computer Science, or related field
• MBA (Finance or Systems) is a strong advantage
• Prior experience in ERP/CRM integrations or SaaS platforms is preferred
• Certifications in AWS, Agile, or Project Management are a plus

• Experience working with EDI standards (ANSI X12)
• Exposure to accounting integrations (QuickBooks, Sage Intacct, NetSuite, etc.)
• Understanding of integration middleware or iPaaS tools