Technical Assistant Technician Germany

The Opportunity

We are looking for a customer-oriented technical professional to act as the key link between customers, commercial teams, and manufacturing operations. This role combines technical expertise, relationship management, and business development, playing a pivotal role in delivering outstanding customer support while identifying opportunities for growth within the graphic papers market.

Key Responsibilities:

Customer Support & Technical Expertise

• Serve as the main technical point of contact for customers within the graphic papers segment.
• Provide technical advice and support on printing products and applications to customers and internal stakeholders.
• Visit printers and end users to understand operational needs and recommend tailored solutions.
• Deliver technical training sessions to customers and the sales team to strengthen product knowledge and application expertise.
• Manage customer claims and technical enquiries in a proactive and solution-oriented manner, ensuring a high level of customer satisfaction.

Quality & Cross-Functional Coordination

• Act as the interface between commercial and industrial teams, facilitating effective communication and alignment.
• Support the investigation and resolution of quality incidents by coordinating testing, root cause analysis, corrective actions, and follow-up activities.
• Ensure that customer feedback and operational insights are effectively shared across the organisation.

Business Development & Market Intelligence

• Build and maintain strong relationships with existing customers, becoming a trusted advisor.
• Identify new business opportunities and contribute to the development of the customer portfolio.
• Monitor market trends, pricing dynamics, and competitor activity to support commercial decision-making.
• Represent the company at trade fairs, industry events, and professional forums.
• Collaborate closely with the Product Manager to translate customer and market insights into compelling value propositions and commercial tools.

What We're Looking For:

• 3–5 years of experience in technical sales, technical service, or after-sales roles, ideally within the printing, graphic paper, or related industries.
• Fluent German and English; additional European languages would be an advantage.
• Strong communication and relationship-building skills, with the ability to influence a variety of stakeholders.
• Customer-focused mindset with a proactive, collaborative, and solution-oriented approach.
• Highly organised, adaptable, and comfortable managing multiple priorities independently.
• Ability to work autonomously in a home-based environment.
• Availability and willingness to travel frequently within the assigned territory.

About the Company

Our client is a leading European manufacturer and distributor of specialty papers and related materials, operating an integrated production network that serves demanding international markets. Its portfolio includes high-value paper solutions for labels, flexible packaging, and graphic applications, combining technical excellence, innovation, and a strong customer focus.