Technical Account Manager, Onboarding

Are you passionate about helping advertisers get up and running quickly and confidently on today’s leading advertising technology? As a Technical Account Manager at Smartly, you’ll play a critical role in helping new customers successfully onboard, launch, and scale their campaigns on our platform. Based in Manila , this role works closely with global customers and cross-functional teams to deliver smooth onboarding experiences and high-quality campaign execution from day one. You’ll work hands-on with Smartly’s creative automation and advertising technology—supporting integrations, setting up campaigns, reviewing creative and structures, and troubleshooting issues along the way. This role blends technical problem-solving with operational delivery and customer partnership to ensure customers achieve strong early performance and long-term success on Smartly. As a Technical Account Manager at Smartly, you will… Serve as the primary technical and operational point of contact for customers during onboarding Support platform and ad account integrations, ensuring correct and timely product setup Own end-to-end campaign delivery, from briefing and setup through QA, launch, reporting, and early optimization Partner closely with Account Managers, Production, Product, and Engineering teams to ensure smooth execution Review campaign structures, creative outputs, and configurations to ensure quality, feasibility, and alignment with strategy Manage timelines, dependencies, and turnaround times, proactively identifying and communicating risks Analyze campaign performance and translate data into actionable insights and optimization recommendations Apply industry and platform knowledge to support problem-solving and idea generation Contribute to documentation of best practices and process improvements to support scalable delivery We’re looking for you if you… Have experience in technical account management, project delivery, campaign operations, or a similar client-facing role Have a strong understanding of the programmatic and social advertising landscape, including campaign structures, targeting, measurement, and optimization levers across major platforms (e.g., Meta, TikTok, Google, DSPs) Bring familiarity with digital advertising platforms or marketing technology (preferred) Communicate clearly and confidently with both customers and internal stakeholders Are comfortable managing multiple workstreams, priorities, and deadlines in a fast-paced environment Take a proactive, detail-oriented, and collaborative approach to your work Are able to work Eastern Time (ET) hours to support global and US-based customers Are able to work from the Manila office at least two days per week , with flexibility for remote work on other days Are curious, adaptable, and motivated to continue learning in the digital advertising space #LI-HYBRID About Smartly Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers. Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it. Visit Smartly to learn more. The processing of your information is described in our Candidate Privacy Notice .