Team Lead Turkish & English Speaker (Remote, Based in Bulgaria, Cyprus or Greece)
Are you a natural team builder who thrives in people-focused environments? Do you enjoy helping others grow and succeed while maintaining high performance? If so, this opportunity is for you.
Our client is looking for a
Team Lead
to manage a group of around
10 to 12 remote support agents
. Youll act as the main point of contact for your team, guiding them through day-to-day challenges, offering coaching, and ensuring strong motivation and job satisfaction. You'll be responsible for helping them meet targets while fostering a healthy, productive work environment.
Key Responsibilities
Promote
high morale and satisfaction
within your team by resolving
concerns and supporting personal growth.
Monitor and drive
performance metrics (KPIs)
, offering regular feedback and coaching.
Provide training on tools, soft skills, and support channels.
Coordinate with Operations Managers for project-specific coaching and
training initiatives.
Raise relevant issues affecting individuals or projects with management.
Collaborate with departments like
Training, Quality Assurance
, and
HR
to
ensure team needs are met.
Conduct interviews and support onboarding for new team members, including introducing them to the company culture, tools, and expectations.
Technical Requirements
Stable internet:
Minimum 10 Mbps upload/download
, latency under 200ms.
At least
8 GB RAM
.
Operating system:
Windows 10 (64-bit)
or newer.
Processor:
Intel Core i5-8260U
or comparable.
A smartphone capable of two-factor authentication:
Android 8.0+
or
iOS 15.0+
.
About You
Proficient in
Turkish
(C1 or higher) and
English
(B2+).
Located in Bulgaria, Cyprus, or Greece
.
Minimum
1 year of experience
leading a team in a customer support or contact center environment (ideally international).
Confident with contact center metrics and performance tracking.
Passionate about people leadership and skilled in delivering empathetic,
motivating communication.
Comfortable adapting to change in a fast-paced setting.
Bonus if you have an interest in
gaming or tech support
.