Team Lead- Threat Operations

About Us Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response. Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats. Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com . Role Summary As the Team Lead – Threat Operations, you will be responsible for leading a high-performing team of Threat Analysts within our 24x7 Managed Detection and Response (MDR) environment. This role combines people leadership with deep technical expertise, ensuring operational excellence in threat detection, investigation, and response. You will provide strategic oversight and day-to-day supervision of analysts, manage case workflows, and drive continuous improvement of threat handling processes. As a people leader, you’ll conduct regular 1:1s, coach team members, develop individualized growth plans, and guide performance reviews to foster both professional and technical development. This role also requires cross-functional collaboration to improve tooling, optimize workflows, and ensure high-quality case handling. You’ll act as a mentor during complex investigations, lead retrospectives and strategic reviews, and interface directly with your team to deliver technical context and support during live incidents. The ideal candidate is a seasoned threat operations professional with strong leadership capabilities, a passion for mentoring, and a commitment to delivering high-quality threat detection and response outcomes. What you will do Maintain supervision over the daily queue and provide day-to-day oversight for threat analysts Conduct regular one-on-one meetings with team members to provide coaching, mentorship, and support individual development plans that define clear performance goals Carry out operational tasks with a focus on rapid resolution, improving efficiency, and reducing backlog Oversee and coach analysts in providing accurate, timely technical context to customers, ensuring consistency, clarity, and adherence to MDR communication standards Communicate findings and investigation details effectively to both technical and non-technical stakeholders Collaborate with the wider MDR team to operationalize threat intelligence and produce Indicators of Compromise (IOCs) for future use Provide triage, data collection, and overall support towards customer escalations Champion continuous improvement efforts to refine incident response and threat detection methodologies Escalate critical technical investigations to Senior Analysts and Senior Team Leads for review Work within established frameworks that lead to success factors for the team What you will bring 4-6 years of experience within a cybersecurity environment as an analyst or similar role Experience in a security operations center, or similar environment, and identifying indications of compromise or attack and responding to incidents Endpoint and network security experience required; IDS, IPS, EDR, ATP, Malware defenses and monitoring experience Willingness to work outside of standard business hours, including weekends and holidays – our MDR service is 24x7x365 Knowledge of common adversary tactics and techniques, e.g., obfuscation, persistence, defense evasion, etc. Excellent communication and problem-solving abilities Innovative mindset for adapting to changes and learning new skills quickly Comfortable with shift-based work and cross-regional coordination Eligibility criteria for internal employees- IC2.5 and above only can apply #LI-Remote #B1 Ready to Join Us? At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply. What's Great About Sophos? · Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship. · Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit · Employee-led diversity and inclusion networks that build community and provide education and advocacy · Annual charity and fundraising initiatives and volunteer days for employees to support local communities · Global employee sustainability initiatives to reduce our environmental footprint · Global fitness and trivia competitions to keep our bodies and minds sharp · Global wellbeing days for employees to relax and recharge · Monthly wellbeing webinars and training to support employee health and wellbeing Our Commitment To You We’re proud of the diverse and inclusive environment we have at Sophos, and we’re committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know. Data Protection If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos’ data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos