Team Lead - Intake & Case Management (ABA)

Job Title: Team Lead – Intake & Case Management (ABA) Location: Remote (South Africa – US Hours) Job Type: Full-Time Working Hours: Monday to Friday, US Business Hours (9 AM – 5 PM EST) Key Responsibilities: Lead and manage the intake and case management team, providing daily oversight, support, and performance coaching Oversee the full client intake lifecycle, including initial inquiries, insurance verification, authorizations, and onboarding Ensure accurate and timely entry and maintenance of client data within CentralReach and other CRM systems Monitor team productivity, workflows, and turnaround times to ensure SLAs are consistently met Develop, implement, and improve intake and case management processes and SOPs Act as the escalation point for complex cases, delays, or client concerns Collaborate with clinical, billing, and scheduling teams to ensure seamless client onboarding and service delivery Track and report on key metrics (e.g., intake timelines, conversion rates, authorization turnaround times) Conduct regular quality assurance checks to ensure data accuracy and compliance with company and payer requirements Train and onboard new team members on systems, workflows, and best practices Ensure compliance with HIPAA and internal documentation standards 3+ years experience in ABA operations, intake coordination, or case management Proven experience in a leadership or supervisory role Hands-on experience with CentralReach (required) and other CRM/EMS systems Strong understanding of ABA intake processes, including insurance verification and authorizations Excellent organizational and multitasking abilities Strong attention to detail and process-driven mindset Effective communication and team leadership skills Ability to work independently in a fast-paced, remote environment Must be available to work U.S. business hou Comfortable working U.S. hours Remote work from home Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.