Your mission
As Team Lead Account Management, you are the architect of our customer relationships. You bear strategic responsibility for identifying and sustainably unlocking the full growth potential within our customer base. Your primary focus is on scaling the team, optimising our retention and expansion strategies, and sustainably maximising Net Revenue Retention (NRR). Your specific responsibilities are:
Strategic growth management: You are responsible for our expansion (up-selling and cross-selling) and retention targets (renewal management) across the entire customer portfolio and develop strategies to maximise Customer Lifetime Value
Transformative leadership: You will take on the technical and managerial leadership of your team (currently 5 Account Managers) and provide ongoing coaching. You will foster a performance culture based on motivation and individual development
Performance management: You will be responsible for regular KPI reporting and forecasting, and will derive strategic recommendations for management from these
Process Design & CRM Optimisation: You will actively help shape the strategic structuring of portfolios and drive the implementation of new Salesforce processes to take expansion and retention to the next level
Central Point of Contact: You will represent the Account Management Team and act as a communicative bridge to other units internally
Externally, you act as the next point of contact for customers and support your team members during complex contract negotiations
Your profile
You have at least five years of experience in sales or existing customer management with SaaS B2B clients, ideally in a scale-up
You have two to three years of experience in a managerial role and have demonstrated that you can improve the performance of your team members through individual support and coaching
You possess strong analytical skills and a keen understanding of complex process structures
You have a proven track record of achieving your strategic goals using KPIs and driving them forward successfully
You are communicative, highly organised and able to quickly establish goal-oriented working relationships with a variety of stakeholders
You have excellent German language skills (C2) and English language skills (min. C1)
Why us?
An open-minded and friendly team working with agile methods - as proven by our Kununu Score of 4,6
Flexible & hybrid working
60 days workation per year in the EU & 2 days social leave
Company events & sports offers
Corporate benefits
Company pension scheme
Childcare allowance
EGYM Wellpass membership discount
Diverse development opportunities
Position to be filled from
You want to be part of our success story?
Are you a teamplayer looking for an opportunity to grow in an international and agile environment? Then join our team! Apply now and tell our Recruiting Manager Anna why you are the right person for this job. We are looking forward to your application with CV, earliest start date and salary expectation. Please send your application documents in English.
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