Systems Specialist (LATAM)

Systems Specialist Purpose: Improve lives through accessible information by scaling the tech that powers how Winnowers work and how Customers experience us. About Win & Winnow We’re a global team of Winnowers making information accessible. We blend content management services, digital accessibility, and smart tech to remove communication barriers—guided by our values: Transparency, Gratitude, Commitment, Accountability, Respect, Excellence . You might be a fit if you… love turning real user problems into simple, secure, automated solutions; enjoy partnering across teams; and get energy from piloting AI responsibly to boost accessibility and quality. What you’ll do (outcomes, not just tasks) Strategy & Innovation (AI + Accessibility) Ship a 12-month tech & innovation roadmap tied to company strategic objectives and KPIs—prioritizing projects that improve accessibility service offer, quality, and delivery speed. Pilot AI/automation use cases (e.g., QA assistance, content checks, workflow orchestration) with clear success criteria and guardrails. Partner across teams to surface real challenges and turn them into opportunities that move our Strategic Objectives and KPIs. Translate operational and client needs into simple, adoptable technical solutions that improve accessibility, quality, and efficiency. Lead client-facing demos as the subject-matter expert, showcasing value and gathering feedback to inform the next iteration. Core Systems & Automation Map and rationalize our tech stack (SSO, hostings and domains, PM/TMS/CAT, QA tools); close redundancy, reduce cost, and document data flows. Automate key handoffs across teams (e.g., intake → PM → QA → billing) using APIs/low-code tools; publish SOPs. IT Infrastructure & Security Keep our foundations reliable and secure: endpoint management, backups tested, access reviews, incident response, turn findings into improvements, collaborate with external IT support partners. Own day-to-day support excellence : meet or beat response/resolution targets, with clear communications and simple self-service. Partnering & Enablement Be the technical liaison with vendors, partners and platform providers; get the best from our tools. Enable Winnowers with short, accessible training (Winnow Learning) and job aids so changes stick. Your experience & strengths 3–5 years in a hands-on tech/IT/solutions role (SMB or scale-up environment). Fully bilingual in English and Spanish. Comfortable across identity/SSO, device management, SaaS administration, and workflow automation (APIs, scripts, Notion, or similar). Pragmatic understanding of security practices (incident response, basic risk management). Nice to have: exposure to localization/accessibility tech, basic Python/JS. A Continuous Improvement Mindset (Efficiency & Adaptability) How we work 💻 Remote-friendly, Work From Anywhere. We collaborate with smart overlap between team members; we value outcomes over hours. 🧠Strategic Objectives & KPIs. We align on clear goals, review regularly, and celebrate learning as much as delivering. 🧘‍♀️ Wellbeing Program. Support to keep you energized and balanced. 🌴Extended PTO. Time to rest and reset—because recovery fuels great work. 🎂 Birthday day off. It’s your day—go enjoy it. 📚 Continuous learning. Real opportunities to grow skills and careers ( Winnow Learning). 🌟 Purpose-driven culture. Your ideas matter here, and your impact is real. The basics Level: Individual Contributor (no direct reports) Reports to: Ops Manager Location: Remote (preference for overlap with Europe ±3h) Type: Full-time