Swedish-speaking Helpdesk Agent for Restaurant Platform - Remote from Greece

Mercier Consultancy is looking for a Swedish-speaking Helpdesk Agent to provide exceptional remote support for our restaurant platform. This role is fully remote and based in Greece, offering a unique opportunity to work in a dynamic environment while supporting Swedish-speaking clients. As a Helpdesk Agent, you will assist restaurant partners and users with technical inquiries, troubleshoot platform issues, and ensure smooth operational experiences. Your expertise and language skills will play a vital role in maintaining strong customer relationships and enhancing client satisfaction. Responsibilities Provide remote helpdesk support to Swedish-speaking clients in the restaurant sector via phone, email, and chat Resolve technical questions and issues related to the restaurant platform efficiently Document all cases and client interactions in the support system accurately Guide clients in using platform features to maximize their benefits Collaborate with internal teams to escalate and resolve complex problems Collect client feedback to contribute to platform improvements Stay up to date with platform updates and relevant industry trends