Swedish-speaking Content Moderator in Malta

The Role – Swedish Content Moderator & Customer Support Agent (Email-Based) This is not a phone-heavy call centre job. You’ll support users via email, helping buyers and sellers navigate marketplace rules, payments and disputes. Your responsibilities include: Responding to user inquiries via email Managing complaints and disputes between buyers and sellers Handling returns, refunds and payment adjustments Processing payments and resolving discrepancies Monitoring fraud and policy violations Reviewing content and ensuring compliance with publication rules Collaborating with internal teams and external partners Providing feedback on user trends and system improvements You’ll become an expert in marketplace rules, digital transactions and online safety. Fluent in Swedish Good English skills Detail-oriented and structured Comfortable making decisions based on guidelines Reliable and accountable Interested in tech, marketplaces or the sharing economy You already live in Malta Previous experience is a plus — but not required. What matters most is your mindset. Career Growth in Tech & Moderation 50% of managers and specialists started as content moderators. From here, you can grow into: Quality & Training Fraud & Risk Compliance Team Lead Operations If you’re ambitious, Malta’s tech sector offers real internal mobility. - Flexible hybrid model (Work from home in Malta or office) - Additional vacation days - Private health insurance - Team performance bonus - Work-from-home allowance - Free office transport from selected areas - Corporate discounts (gym, shops, taxis) - Comprehensive onboarding and continuous training - International work environment