The Role – Swedish Content Moderator & Customer Support Agent (Email-Based)
This is not a phone-heavy call centre job.
You’ll support users via email, helping buyers and sellers navigate marketplace rules, payments and disputes.
Your responsibilities include:
- Responding to user inquiries via email
- Managing complaints and disputes between buyers and sellers
- Handling returns, refunds and payment adjustments
- Processing payments and resolving discrepancies
- Monitoring fraud and policy violations
- Reviewing content and ensuring compliance with publication rules
- Collaborating with internal teams and external partners
- Providing feedback on user trends and system improvements
You’ll become an expert in marketplace rules, digital transactions and online safety.
- Fluent in Swedish
- Good English skills
- Detail-oriented and structured
- Comfortable making decisions based on guidelines
- Reliable and accountable
- Interested in tech, marketplaces or the sharing economy
- You already live in Malta
Previous experience is a plus — but not required.
What matters most is your mindset.
Career Growth in Tech & Moderation
50% of managers and specialists started as content moderators.
From here, you can grow into:
- Quality & Training
- Fraud & Risk
- Compliance
- Team Lead
- Operations
If you’re ambitious, Malta’s tech sector offers real internal mobility.
- Flexible hybrid model (Work from home in Malta or office)
- Additional vacation days
- Private health insurance
- Team performance bonus
- Work-from-home allowance
- Free office transport from selected areas
- Corporate discounts (gym, shops, taxis)
- Comprehensive onboarding and continuous training
- International work environment