About this role
You’ve been grinding remote tickets for years. You’ve mastered the queue. You’ve soloed Exchange. You’ve tanked Azure outages and DPS’d your way through AD forests. Now it’s time to squad up with a team that backs your skills, feeds your curiosity, and makes 2026 feel like an upgrade, not a repeat. 🏢 We’re First Focus—Australia’s top MSP (Cloud Tango says so, 8 years running) . With 300+ staff across 4 countries, we’re growing fast, evolving constantly, and building careers with purpose. Our leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with. It’s a chance to: Work across desktop, servers, firewalls, cloud infra, and cool AI tools Train like a beast—10 paid training days, certs = pay rise Join a team of smart humans who actually care about tech (and each other) Escape the script—solve real problems, not just reset passwords and reboot printer What You’ll Be Doing Slaying tickets across Microsoft AD, Azure, M365, and Exchange Troubleshooting desktops, servers, firewalls, and networks like a boss Supporting cloud platforms—Azure AD, Entra, Hyper-V, Citrix, AWS (no VMware, sorry) Jumping into project deployments when things get spicy Splitting your time between desk-based support and hands-on onsite work, depending on what the day calls for Collaborating with senior engineers to keep environments clean, lean, and mean Venturing out to client sites (fuel, tolls and parking’s on us, not on you)