Support Specialist

Support Specialist Fantastic team, great development opportunities, a positive work environment, and supportive leadership. About Us At Medius, we believe managing finance should be about strategy, not stress. That same mindset shapes not only the solutions we build, but also the culture we create for our people. We remove complexity, embrace innovation, and give our teams the freedom to focus on what truly matters — whether that’s transforming the future of finance with AI or finding balance to go home on time. Founded in Sweden in 2001, Medius has grown from a local startup into a global leader in cloud-based spend management solutions. Today, thousands of organizations worldwide trust us to simplify accounts payable and spend management processes. Our journey has been driven by continuous innovation, a passion for technology, and above all — the people who make it happen. We’re more than a software company. We’re a team of problem-solvers, innovators and collaborators working together to reinvent the category of accounts payable. Our solutions use Artificial Intelligence to eliminate manual work, bring clarity, confidence, and control, and empower finance teams of the future. At Medius, our values guide how we work and grow together: Connect – We believe in the power of people—individually and collectively—and our success depends on understanding and respecting each other. We appreciate that ‘empowering finance teams of the future’ is an exciting endeavor, and we share it with everyone around us. Question – We enjoy the challenge of our work and the thrill of collaboration. We are not afraid to question ourselves and each other because we believe diverse perspectives can lead to better outcomes and that there is great power in resolution. Own – We are thorough, thoughtful, and decisive. We anticipate what’s next, what a customer might need, and then we deliver. That’s how we get things done. And that’s how we remain a leader. Customers trust us to do our job so that they can focus on what they do best. At Medius, you’ll join a diverse, global community where curiosity is celebrated, ideas matter, and innovation never stops. If you’re passionate about technology, eager to make an impact, and ready to grow alongside a team that lives its values, Medius is where you can do your best work — your impact is global. Learn more at www.medius.com Job overview We are looking for more than technical support skills — we are looking for the right person. As a Customer Support Specialist, you will play a central role in delivering an excellent customer experience by providing high-quality support for MediusGo products and services. You will act as the first point of contact for customers, working closely with both clients and internal teams to troubleshoot issues, manage cases efficiently, and ensure customers feel supported and confident throughout the process. This role combines customer interaction, technical problem-solving, and continuous improvement initiatives in a collaborative and fast-paced environment. Responsibilities and Duties Provide qualified support for MediusGo products and services to help customers succeed Investigate, troubleshoot, and analyze technical issues, including ERP integrations and add-on modules Reproduce issues when necessary and ensure bugs are properly documented and escalated Take full ownership of support cases and drive them toward resolution with proactive follow-up Communicate clearly and professionally with customers, ensuring a positive support experience Collaborate with internal teams to resolve complex issues efficiently Contribute to improving internal processes, workflows, and customer experience initiatives Create and maintain documentation, user guides, and support materials for customers and colleagues Qualifications Strong customer service and communication skills in both Swedish and English, written and spoken Ability to build trust and make customers feel supported, even when solutions are not immediately available Strong problem-solving mindset with curiosity to understand root causes of issues Team-oriented attitude with a natural willingness to support colleagues and contribute positively Self-motivated with a strong drive for continuous learning and professional growth Ability to manage multiple cases and maintain ownership until resolution Meritorious Qualifications Knowledge of finance and accounting principles Experience with Microsoft SQL or other database systems Previous experience in technical support or customer-facing support environments Medius is committed to fair and equitable compensation practices. Actual compensation will be determined based on several factors, including but not limited to relevant skills, experience, qualifications, certifications, internal equity, and the geographic location in which the role is performed. Compensation may vary for roles performed in different locations due to differences in the cost of labor. The total compensation package for this position may also include eligibility for variable compensation (such as a performance bonus or commission), benefits, and/or participation in other incentive or benefit plans, in accordance with the terms of the applicable plans. Benefits may include medical, dental, and vision coverage, paid time off, and retirement benefits, subject to eligibility requirements. Medius is an equal opportunity employer . We are committed to providing equal employment opportunities to all qualified applicants and employees, without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity or expression), national origin, ancestry, age, disability (physical or mental), genetic information, medical condition, marital status, citizenship or immigration status, military or veteran status, or any other characteristic protected by applicable federal, state, or local laws. If you require a reasonable accommodation due to a disability or for religious reasons during the application or interview process, please review our accommodations process. #LI-Hybrid Department MediusGo Locations Östersund Remote status Hybrid Employment type Full-time Number of open positions 1 Östersund Get to know more about us We’re an employee-centric business The most important thing to our organization is our employees – and we really mean it. Worldwide workforce, top talent Medius is a global business, with hubs in some of world’s major cities. We employ those that ooze our values, so you’ll learn from the brightest minds. Great culture that’s synonymous with our values We surveyed our employees and they told us we’ve got a fantastic value-led culture. Free snacks don’t cut it. Instead, meet people you’ll love to work with and for (sidebar, we do offer free snacks!) Leadership that inspires you Our leadership team is carefully selected from some of the leading minds in spend management and experts from their respective disciplines. They’ll encourage and inspire you to be better at your job. But the best thing is, even our CEO is just an email away if you’ve got something you want to share. You can even apply to be a mentor for one of our executives in our reversed mentorship program! Join Medius, further your career and meet great people! Join a company with fast growth and a progressive and competitive product roadmap. We truly invest in the future. Medius is founded on trust and openness Trust is one of the most important values at Medius. We’re not the busy-body micro-manager types. Instead, we trust you, implicitly, to get the job done. We’re also a very open organization. If there’s something bothering you, don’t sit in silence, let us know – we’re here to help and we want your feedback. About Medius Medius links invoice capture, processing, and payment to replace the worry and wondering of managing AP with calm and confidence. Medius goes far beyond basic automation by using artificial intelligence to do most of the work – so invoices get coded, approved and paid; customers get to go home and rest easy; and businesses can trust budgets and forecasts. For more information, please visit medius.com . Our values Connect: We believe in the power of people, both individually and collectively. Our success is driven by respect and understanding, with a shared commitment to empowering finance teams of the future. Question: We embrace challenges and value diverse perspectives. By questioning and collaborating, we unlock better solutions and continuously innovate. Own: We are proactive, decisive, and committed to delivering results. We anticipate customer needs and follow through, earning their trust to focus on what they do best. Founded in 2001 Co-workers 755