Support Engineer, SAP ABAP/BTP

About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software and a Salesforce and AWS partner. The Company has operations globally and offers a comprehensive family of unified solutions to run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database, and technology software, and enables clients to achieve better business outcomes, significantly reduce costs and reallocate resources for innovation. To date, over 5,300 Fortune 500, Fortune Global 100, midmarket, public sector, and other organizations from a broad range of industries have relied on Rimini Street as their trusted enterprise software solutions provider. To learn more, please visit riministreet.com, and connect with Rimini Street on Twitter, Instagram, Facebook, and LinkedIn. (IR-RMNI). We are actively seeking a Support Engineer, SAP ABAP/BTP. This is a remote position and can be based anywhere in Brazil. Position Summary The role of the Support Engineer ABAP / BTP is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting of multiple SAP modules for our global clients who use both 4.x and ECC environments. The role of the Support Engineer, SAP ABAP requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments. Essential Duties and Responsibilities Understanding the needs and requirements of the clients by coordinating with their representatives and seeking clarity on every minute detail in order to provide the best possible solution. Consulting with professionals from other departments and those working on specific SAP modules such as SAP FI/CO, MM, SD and Others to ensure a consistent experience to the various users on the client's side. Writing the code using ABAP programming language on the basis of the blueprint provided by the clients and performing regular tests on the usability of the code. Ensuring that all programs are completed in schedule as per the client's guidelines and allocating appropriate resources to achieve this. Providing technical support to the end users in the form of troubleshooting guidelines and modifications to the system after it has been delivered. Design, build, and operate services on SAP BTP (Cloud Foundry/Kyma), including setup of Destinations, Connectivity/Cloud Connector, and XSUAA for secure on‑prem to cloud integrations. Develop and expose APIs on BTP: design, implementation, and lifecycle management of OData/REST services, including API Management policies (authentication, throttling, masking). Implement event‑driven integrations using SAP Event Mesh to decouple logistics/production flows and enable near real‑time processing. Apply modern programming models: deliver cloud services with SAP CAP (Node/Java) and service exposure with ABAP RAP, aligned to ECC data structures. Establish CI/CD for SAP development: configure and maintain gCTS/CTS+ pipelines, automated ATC quality checks, code reviews, and transport governance. Optimize performance and stability: run SQLM/ST05/SAT traces, tune long‑running jobs/interfaces, and document remediations prior to production deployment. Harden security and compliance: design role models and AUTHORITY‑CHECK strategy; manage secrets and audit logs on BTP; enforce privacy controls in custom apps. Integrate with BW/Analytics: collaborate to create/adjust custom extractors, handle delta mechanisms and error recovery; ensure reliable data feeds for reporting. Support Brazil localization scenarios: build and troubleshoot integrations for Nota Fiscal (NFe) and tax determination exits/BADIs across SD/MM billing and fiscal flows. Own incident response under SLA: triage P1/P2 issues across ABAP + BTP stacks; provide runbooks, root‑cause analysis, and preventive actions. Drive knowledge transfer: produce technical documentation and deliver KT sessions to support and functional teams; maintain solution and operational guides. To stay updated with the latest technological advancement and changes in the world of SAP development and adapting to these changes by self-training and research work. Other job-related duties and responsibilities may be assigned from time to time. Experience 5+ years’ experience in the field of ABAP and FIORI programming and SAP modules 5+ years’ experience in BTP (administration and integration skills) 3+ years knowledge of SAP systems such as FI/CO, MM and SD is also required Prior experience in object-oriented programming, ABAP lists and other related fields A track record of successful bug free codes written for clients Hands-on experience with SAP BTP ( Cloud Foundry, Destinations, Connectivity , CI/CD pipelines). Design and exposure of OData/REST APIs and API Management on BTP. Experience with SAP CAP (Node/Java) and ABAP RAP programming models. Proven ability to develop and troubleshoot Brazil localization requirements (Nota Fiscal, tax determination, fiscal document processing). Advanced performance analysis and optimization using SAP tools (SQLM, ST05, SAT, ATC). Collaboration with BW/Analytics teams (custom extractors, ETL routines, error handling). Security best practices for ABAP and BTP developments (authorization checks, secrets management, audit logging). Experience working in highly customized environments (Z routines, user-exits, enhancements). Ability to handle critical incidents and working under SLA-driven environments. Proven track record in documentation and knowledge transfer activities (such as KT sessions, producing runbooks, and solution documentation).Deep working knowledge and understanding of supporting business processes Analytical, logical problem resolution skills SAP certification(s) preferred Demonstrable history solving complex problems across multiple modules Knowledge of maintenance/patching mechanics and SAP architecture. Skills Good analytical and problem-solving skills in order to carry out their daily functions effectively. Superb technical trouble-shooting skills ability to debug code and the tenacity for complex problem solving Passionate focus on customer support and the ability to build long term, successful working relationships with Clients Strong knowledge of key application functionality, tables and relationships Deep knowledge of SAP customization/extension methodologies Excellent development skills using SAP toolset Excellent interpersonal, presentation and communication skills – verbal & written Attention to detail and the ability to learn quick Extreme focus on Client satisfaction Demonstrated ability to work independently and as part of a team Ability to work calmly and professionally in high pressure situations Preferred Qualifications The best candidates will have extensive knowledge of multiple SAP modules across releases (4.x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology Knowledge of any Country Specific Solutions would be an advantage A consulting background, while not mandatory, would be useful Experience with localizations and global implementations would be an advantage Education Bachelor’s degree in computer science, Information Technology, or a related field. Language Fluency in both English & Portuguese is required. Spanish language skills are considered a plus. Location Brazil, remote Why Rimini Street? We are looking for talented, passionate people to help us build our future at Rimini Street . We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you. Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: Company We dream big and innovate boldly. Colleagues We work with extraordinary people who create a culture of mutual respect and collaboration. Clients We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. Community We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities. Accelerating Company Growth Nasdaq-listed under ticker symbol RMNI since October 2017 Over 5,300 signed clients, including over 180 of the Fortune 500 and Global 100 companies Over 2,000 team members in 23 countries US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ . Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com . Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.