Supply Chain Officer

About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. Supply Chain Officer What does a Supply Chain Officer do? Think of yourself as the ultimate master of order execution and the primary guardian of our relationship with major retail giants. We make sure we get the best of the best. After all, we are a ridiculously good company, so we make sure our employees are top-notch. So come on, now we need your full concentration because it’s time to imagine what it’s like taking ownership of our most critical grocery accounts. You will be responsible for the end-to-end execution of customer order management. This role ensures accurate and timely processing of purchase orders, proactive communication on order risks (cuts, delays, push-outs), and delivering best-in-class service levels across all retail partners. Sitting perfectly at the intersection of Operations and Supply Chain. You will ensure we deliver against retailer expectations while protecting fill rates, compliance, and key customer relationships. As this is a highly specialized and impactful position, we are offering a premium salary package to attract the absolute best talent in the market. So, do you have what it takes to be our next Supply Chain Officer? Key Responsibilities: Purchase Order Management: Own the full lifecycle of retail purchase orders from receipt through fulfillment. Review, validate, and enter POs into internal systems (EDI/manual), while confirming order quantities, pricing, ship windows, and routing requirements to ensure alignment with inventory availability and production schedules. Order Risk & Exception Management: Proactively identify risks to fill rates, including inventory shortages or production delays. Partner closely with Supply Chain and Planning to mitigate risks, improve outcomes, and communicate cuts, delays, or push-outs to customers in a timely, professional manner. Customer Communication: Serve as the primary point of contact for assigned Mass accounts. Respond to all customer inquiries within the defined SLA (same-day response is expected) and provide proactive, clear, and concise updates on order status and issue resolution. Execution & Compliance: Ensure all orders flawlessly meet retailer compliance requirements (routing, labeling, ASN accuracy) to actively monitor and reduce chargebacks tied to execution errors. Maintain hyper-accurate records of order status, changes, and communications while supporting the continuous improvement of customer service processes. Job Expectations & Requirements: Compensation: Premium salary. Location: 100% Remote ( Needs to live in Cali, Jamundi, Puerto Tejada or Santander de Quilichao ). Language Proficiency: Advanced English level (C1 or higher is mandatory). Experience: 6 months to 1 year of experience in customer service, order management, or supply chain (CPG background is highly preferred). Retail Expertise: Direct hands-on experience with Fedex, Target, Doordash or Walmart accounts is highly preferred. Technical Skills: Strong understanding of EDI platforms, retail compliance, and complex routing requirements. Highly organized with a relentless attention to detail. Adaptability: Proven ability to manage multiple high-priority tasks simultaneously in a fast-paced environment. English: C1. What Success Looks Like: Orders are executed with absolute accuracy and strictly on time. Retail customers are proactively informed of potential issues long before they escalate. Your communication style is completely proactive, never reactive. Internal cross-functional teams completely trust you to "own the order" from end to end. Competencies: Communication Skills Problem-Solving & Critical Thinking Client Management (Account Ownership) Time Management & Multi-tasking Adaptability & Resilience About TaskUs: TaskUs provides outsourced digital services and next-generation customer experience to innovative and disruptive technology companies, helping its clients represent, protect, and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery and ridesharing, HiTech, FinTech, and HealthTech. As of June 30, 2021, TaskUs had approximately 31,500 employees across twenty locations in the United States, the Philippines, India, Mexico, Taiwan, Greece, Ireland, and Colombia. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with Us! TaskUs is an equal-opportunity employer. How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs. DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .