Business Operations Analyst

Are you highly organized, analytical, and passionate about improving how businesses run? We'd love to hear from you.

Apertura is looking for a Bilingual Business Operations Analyst to support key business initiatives across data, operations, and cross-functional projects. You’ll play a direct role in improving processes, tracking performance, and helping drive operational excellence across multiple teams.

Why Join Us

• Remote work (with occasional team meetings, based in Bogotá).
• Full-time position.
• Be part of a collaborative and supportive team.
• Global exposure and experience.
• Paid holidays and vacations.

What makes you successful in this role

• Bilingual in English and Spanish (required).
• Strong analytical skills to assess data, identify trends, and recommend solutions.
• Experience in operations, supply chain, logistics, or related fields is highly valued.
• Experience in process optimization, project coordination, marketing and business growth initiatives is a plus.
• Comfortable working with KPIs, dashboards, and reporting tools to track performance and drive insights.
• Proficient in Excel and familiar with tools such as Tableau or similar data visualization platforms
• Strong understanding of finance and accounting fundamentals to support budgeting and operational analysis.
• Strong organizational and multitasking abilities.
• High attention to detail and problem-solving skills.
• Customer-focused with the ability to handle inquiries and support a positive client experience
• Proactive, accountable, and able to take ownership of tasks and deliverables independently
• Collaborative team player who thrives in cross-functional, fast-paced environments
• Bachelor’s degree in Business, Economics, Finance, or a related field preferred (or equivalent experience).

What you will do

Operations & Analysis

• Analyze operational, financial, and business data to identify trends and improvement opportunities.
• Conduct market research and maintain KPIs, dashboards, and performance reports.
• Support process improvement initiatives and operational efficiency projects.
• Prepare reports and provide insights to support business decisions.

Operations Coordination

• Coordinate projects, operational priorities, and follow-up activities across teams.
• Manage calendars, meetings, scheduling, and operational logistics.
• Track tasks, deadlines, and project progress to ensure timely execution.
• Coordinate communications with clients, vendors, partners, and stakeholders.

Customer & Administrative Support

• Support customer inquiries and help ensure a positive client experience.
• Maintain accurate records, documentation, and administrative processes.
• Assist with reporting, compliance, and operational coverage tracking.
• Ensure company information and files remain organized and up to date.

Communications & Growth

• Support marketing, branding, partnerships, events, and networking initiatives.
• Assist with podcast, media, and business development activities.
• Coordinate internal and external communications and follow-up actions.
• Contribute to strategic projects that support company growth.



Collaboration & Continuous Improvement

• Partner with cross-functional teams to support business objectives.
• Identify opportunities to improve processes, workflows, and customer experience.
• Demonstrate initiative, accountability, and strong problem-solving skills in a dynamic environment.