Supply Chain Customer Support

Requisition Id: 3868 Location: Our Craft Edrington’s vision is to give more by crafting exceptional ultra-premium spirit brands. The Macallan is our central focus, supported by Highland Park and The Glenrothes in the single malt category. Our portfolio is completed with Brugal rum from the Dominican Republic, Wyoming Whiskey in the American Whiskey category and Valdespino sherry from Jerez in Spain. Edrington also has a strategic partnership with No.3 London Dry Gin. Our principal shareholder is a charitable trust, so we were built to make a world of difference. Discover a place where values define our culture. The home of exceptional brands, where people and teams thrive. Our Blend of Benefits Salary €26000 - €33500 per annum Annual bonus 30 days holiday + 4 Giving More Days Attractive pension Private Medical Care Experience our exceptional brands with a generous annual product allowance Embrace work-life harmony with hybrid working, 26 weeks’ paid maternity, paternity and adoption leave, and up to five paid carers leave days a year Embrace Excellence The Supply Chain assistant role is an operational role based in Nicosia, Cyprus. Reporting to the Assistant Supply Chain Manager, this role works seamlessly and collaboratively with internal stakeholders and key distribution partners to ensure the delivery of our products across the varied and challenging Middle East, Africa and India markets. For our prestige and ultra-prestige brands this needs to be at the level of white glove excellence, and this is key to ensure the continued success and growth of these markets for Edrington. Make an Impact Process customer orders, claims, returns and complaints in a timely and accurate manner within the targeted time frame Interact effectively with Global Supply Chain team to ensure orders are shipped on time Build relationships with key contacts within customers and maintain regular contact to promote a collaborative environment Pro-actively communicate with customers and commercial managers, providing solutions where necessary Develop relationships with key internal stakeholders (Demand Planning / Finance / Commercial / Marketing) ensuring cross-functional teamwork to support excellent customer service and communication Understand our business environment and drive continuous improvement of internal processes and ways of working Ensure regular update calls are held with key customers to understand our performance and any opportunities for improvement Channel customer requests for service improvement effectively to the business Record daily and weekly customer service levels and communicate any key issues and drivers to the business Using SAP/Microsoft 365 to record transactions of orders, claims and returns and producing excel reports for regular reviews Maintain high degree of electronic organization on order processing and shipment tracking Your Talent and Skills We’re looking for someone who thrives in a fast-paced environment and brings experience from a customer service or supply chain role—ideally within FMCG. Ideally you’ll have a relevant further education qualification and you must be confident using MS Excel, along with the wider Microsoft Office suite. Experience with ERP or order processing systems would be a strong advantage, as would an understanding of supply chain processes and product exports. Just as importantly, you’ll be a strong communicator with a customer-first mindset, highly organised, and able to build trust and lasting relationship across different cultures. You’ll enjoy working collaboratively in diverse teams where everyone’s contributions are valued, while also being self-motivated, target-driven, and comfortable managing your own workload in a hybrid working environment. We’ve put together some criteria that we think is important for this role, but don’t worry if your experience and expertise isn’t an exact match. If you feel that you can add value to our role and to Edrington more broadly, we would welcome your application and be eager to learn more about you. Applications close 26th June 2026 at midnight A Place For Everyone We’re proud of our inclusive culture – where unique experiences, ideas and perspectives are celebrated. We want everyone to feel respected and empowered to contribute to our success. Get involved. From colleague networks like Balance, Pride and Kick-Start to inclusion allies and DE&I champions, we encourage our people to be curious, get involved and help us make change happen.