About Reliato
With over 10 years of experience supporting the fast-moving world of iGaming, Reliato delivers expert marketing and operational support, helping our partners grow, innovate, and succeed. We’re an agile, solutions-driven team with a strong problem-solving mindset.
Job Overview
We are seeking a customer-focused individual to support our customers by handling queries and working with other teams to resolve issues efficiently. The role requires effective workload management and ability to escalate technical/payment issues when needed.
Key Responsibilities
Helping internal and external customers,
Contacting other departments when there is an issue to be solved,
Keeping customer request queues as low as possible,
Customer research (bonuses, deposits, transactions, betting slips, documents, bet calculations),
Handling customer request queues assigned accordingly to workload,
Having a high knowledge of products offered by the company,
Attending team meetings and activities,
Escalating Technical Issues
Adhering to the Emergency Procedure;
Requirements
Graduation of high school or post-secondary school
Work experience preferably at least one year
Skills - strong communication skills; knowledge of Internet related software
Fluency in German both written and spoken
Ability to work on shift basis, rotating around 7 days per week.
What we offer
Comprehensive Health Insurance — so you’re fully looked after.
Hybrid Working Model — flexibility to work from home and in the office.
Work From Anywhere — enjoy the freedom to work overseas for part of the year.
Gym Allowance — because your wellbeing matters.
Fresh Fruit Mondays — start the week healthy and energised.
Regular Team Events — fun socials, celebrations, and unforgettable moments.
Work Anniversary Cake — because milestones deserve to be celebrated.
This position is based on shift bases 7 days, 40hrs per week.