Student Support Coordinator

Student Support Coordinator Location: Remote (US Candidates) Company Overview eDynamic Learning is celebrating 18 years of serving educators. Founded by a classroom teacher, we're on a mission to empower educators with accessible and equitable resources, guiding students on their journey to life after graduation. We are dedicated to supporting both teachers and programs that facilitate student exploration of interests, career options, and skill acquisition through Career and Technical Education (CTE). We prioritize quality and the development of vital life readiness skills, including interpersonal communication and financial literacy. Our commitment to fostering exploration starts early, with resources tailored to middle school students. Our rich courseware catalog and Learning Blade resource have a proven track record of expanding STEM, computer science, and career interest and awareness. As the largest publisher of CTE and elective digital curriculum in North America, we offer a vast catalog of over 250 courses spanning grades 6-12. Our CTE pathway curriculum aligns to 14 career clusters, preparing students for nearly 100 industry certifications. To help bring our curriculum to learners, we provide professional development as well as virtual instructional services, supported by certified teachers, that facilitate personalized learning. eDynamic Learning doesn't stop at coursework alone. We are passionate about helping students grow their skills through experiential learning through our Knowledge Matters virtual simulation instructional materials and projects. Our simulations are true hands-on learning in a virtual environment. We take pride in the fact that our solutions and services are designed to empower educators and students alike, enabling them to take a transformative journey of exploration, engage in learning, and participate in real-world experiences. In July 2025, eDynamic Learning was acquired by Pearson. Greenways Academy Overview Greenways Academy is a private school and service that specializes in the individualized curriculum for all students. In addition to our private school, we also serve as eDynamic’s instructional services and are the main virtual provider for six public schools. Greenways Academy is a full-service Cognia, NCAA, and WASC-accredited school with state-certificated teachers and over 25 years of experience in the virtual school arena. GWA educates students in a way that works best for each student by offering curriculum options that fit each student in their unique way. Role Overview Student Support team members use attendance data and reporting to provide support and back-on-track services to students; develops prevention and intervention strategies; assesses students and families; provides case management; monitors student progress; and makes referrals. This role also supports other Greenways Academy staff (registrars, Director of Learning, Executive Director) with other duties as assigned. These duties include (but are not limited to) securing appropriate paperwork for students, hosting Orientation for new enrollees, collaborating with teachers, attending community culture-building events, and hosting daily synchronous support/study hall sessions, and monitoring Oregon senior projects. Responsibilities Track students' academic progress and performance, identifying any challenges they may be facing and intervening as necessary Work one-on-one with students to identify their specific needs and develop tailored strategies for success Offer support in developing effective study habits, time management, and organizational skills to enhance academic performance Collaborate with teachers, administrators, and other support staff to ensure a coordinated approach to student success and address specific student needs Maintain accurate and confidential records of student interactions, concerns, and interventions for documentation and reporting purposes Serve as a mentor or guide for students, offering guidance on personal and academic matters, including career exploration and goal setting Address and manage crises or emergencies that students may face, such as personal crises, mental health issues, or emergencies that impact their education Assist in resolving conflicts between students or between students and faculty or staff, promoting a positive and respectful learning environment Analyze data related to student success and retention to identify trends and areas where additional support may be needed Collaborate with teachers, administrators, and other support staff to ensure a coordinated approach to student success and address specific student needs Maintain accurate and confidential records of student interactions, concerns, and interventions for documentation and reporting purposes Engage with parents, guardians, and the broader community to foster a supportive network for student success Stay updated on educational policies, relevant regulations, and best practices in student support and advising Regularly communicate with students through various channels (email, meetings, workshops) to promote awareness of available resources and support services Synchronous Advisory Sessions 3-4 days per week Ideal Qualifications Positive and collaborative team player Social work and/or counseling experience Excellent Microsoft Office skills Exceptional written and oral communication skills Be a self-starter with a personal style characterized by service, accessibility, curiosity and a genuine team orientation Provide excellent customer service to our staff, students, families, and partner organizations Bachelor's degree, or three years related experience and/or training; or equivalent combination of education and experience This is a full-time (40 hours/week), fully remote position. Up to 10% travel Salary: $45,000 - $55,000 DOE + Bonus Eligible + Benefits