Strategy & Business Operations Manager

As our next Strategy & Business Operations Manager, you will be at the heart of the company’s most critical decisions, partnering directly with our Senior Director of Strategic Planning , and the Executive Leadership Team (ELT) to architect the future of our business. You’re an ideal candidate if you thrive in the "gray area," bringing structure to ambiguous problems and bridging different points of view, and if you’re someone with relentless prioritization skills who values outcomes over process and possesses the analytical prowess to turn complex data into a compelling narrative. Whether you are defining our multi-year strategy or identifying the next big growth lever, your work will directly impact the company's trajectory. On a typical day, you might: Drive "operating rigor" across the organization by aligning cross-functional priorities and ensuring clarity on milestones and KPIs tied to our long-term financial goals. Act as a strategic partner to leadership, providing the structured communication and data-driven insights needed to chart new paths. Define and set targets against operating KPIs, tracking performance, and communicating the drivers behind week-to-week variations. Evaluate the competitive landscape to help define where we play and how we compete. Identify and size new growth opportunities during the planning process, translating bold strategic ideas into tangible, data-backed initiatives. Collaborate cross-functionally to solve high-impact, ambiguous problems that have complex dependencies across different parts of the business. Prepare high-stakes materials for the Board of Directors and investors, distilling complex market dynamics into clear, actionable executive decks. The ideal candidate will bring: 5+ years of experience in management consulting, business operations, strategy & operations, strategic finance, sales operations, or a highly analytical role within a high-growth environment. Proven ability to lead complex workstreams and influence senior stakeholders without direct authority. Deep industry expertise in Tech, specifically within the SaaS or AI sectors , and a strong understanding of the unique dynamics and KPIs of these markets. Advanced technical proficiency in SQL, Excel/Google Sheets, and Tableau (or similar analytical tools) to extract and manipulate data independently. Exceptional analytical prowess and a "scrappy" mindset—you are comfortable rolling up your sleeves to build a model from scratch or hunt down the data you need. Strong stakeholder management skills , with a demonstrated ability to bridge different perspectives and drive consensus among diverse groups. About ActiveCampaign: ActiveCampaign is the autonomous marketing platform for people at the heart of the action. It empowers teams to automate their campaigns with AI agents that imagine, activate, and validate–freeing them from step-by-step workflows and unlocking limitless ways to orchestrate their marketing. With AI, goal-based automation, and 1,000+ app integrations, agencies, marketers, and owners can build cross-channel campaigns in minutes–fine-tuned with billions of data points to drive real results for their unique business. ActiveCampaign is the trusted choice to help businesses unlock a new world of boundless opportunities–where ideas become impact and potential turns into real results. As a global multicultural company, we are proud of our inclusive culture which embraces diverse voices, backgrounds, and perspectives. We don’t just celebrate our differences, we believe our diversity is what empowers our innovation and success. You can find out more about our DEI initiatives here . Perks and benefits: At ActiveCampaign, we prioritize employees’ well-being and professional growth by cultivating a culture centered on collaboration and innovation. When you join our team, you’ll not only have the opportunity to make a significant impact, but also enjoy a range of benefits tailored to support your personal and career development. Here are some of the benefits we offer: -Comprehensive Health & Wellness: Top-tier benefits package that includes a fully-covered High Deductible Health Plan (HDHP), complimentary access to telehealth services, and a free subscription to Calm. -Growth & Development: Access to LinkedIn Learning, professional development programs, and career growth opportunities in a fast-growing organization. -Generous Paid Time Off: Recharge and take the time you need to maintain work-life balance with open PTO. -Total Rewards: Generous 401(k) matching with immediate vesting, quarterly perks with commuter and lunch benefits for hub based employees or a stipend for remote workers, and a four-week paid sabbatical with bonus after five years. -Collaborative Culture: Work alongside brilliant, passionate colleagues in an environment that values innovation, teamwork, and mutual support. ActiveCampaign is an equal opportunity employer. We recruit, hire, pay, grow and promote no matter of gender, race, color, sexual orientation, religion, age, protected veteran status, physical and mental abilities, or any other identities protected by law. Our Employee Resource Groups (ERGs) strive to foster a diverse inclusive environment by supporting each other, building a strong sense of belonging, and creating opportunities for mentorship and professional growth for their members.