Strategy and Operations Manager

Description JOB TITLE: Strategy and Operations Manager LOCATION: Remote, US (Candidates based in Los Angeles, CA preferred but if located elsewhere, we would require travel to the LA office one week a month) REPORTS TO: Director, Strategy and Operations The Company: Sunbit builds financial technology for real life. Our AI-native platform helps more people get to “yes” at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app. We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other. What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants. We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates — 90%+ in auto service and 85%+ in dental — while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale. Today, Sunbit is available across nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say “yes” more often and help customers move forward with confidence. The Role : As a Strategy & Operations Manager at Sunbit, you will serve as the connective tissue between our executive vision and departmental execution. You won’t just be building decks; you will be owning the lifecycle of critical initiatives—from diagnosing complex business problems to implementing digital product flows that impact growth, revenue, operations, and customer experience. This role is designed for a high-performer who thrives in the intersection of data, product, and cross-functional leadership. Requirements What You'll Own: Strategic Planning: Lead high-priority initiatives that define the future of Sunbit’s product offerings and market positioning. Cross-Functional Leadership: Partner closely with Product, Engineering, Marketing, Operations, Legal, and Finance to ensure seamless execution of the company roadmap. Product & Digital Optimization: Collaborate with the Product team to understand customer and merchant experience, identify areas for improvement, and refine digital flows and platform experiences, ensuring our technical solutions align with business KPIs. Operational Excellence: Build and scale the "operating system" of your department—identifying bottlenecks in current processes and implementing scalable solutions. Data-Driven Insights: Utilize advanced financial modeling and data analytics to track performance, forecast trends, and provide actionable recommendations to leadership. Project Management: Drive cross-functional projects from planning to implementation, ensuring they stay on schedule, within scope, and deliver measurable impact. What You'll Bring: Bachelor’s degree in business administration, Operations Management, Economics or a related field; an MBA is a plus. 8–10+ years of Strategy and Operations or related experience with 2+ years at the Manager or Senior Manager level. A background in Top-Tier Management Consulting (MBB, Big Four) and/or an in-house S&O role within a high-growth Tech, Financial Services, Fintech environment (lending, payments, consumer finance, etc.) Experience working alongside Product teams and solid understanding of digital platforms, customer journeys, workflows, and operational systems. Expert-level proficiency in financial modeling and data analytics; you are comfortable navigating large datasets to find the "so what." Proven experience owning and implementing initiatives to execute on strategies. Why Choose Sunbit? Sunbit is recognized as one of the fastest-growing and most admired fintech companies, earning honors from Inc. 5000 (four consecutive years), Forbes Fintech 50, Deloitte Technology Fast 500, Financial Times, and FinTech Breakthrough for its innovation and impact. The company has also been featured among Newsweek’s Most Loved Workplaces and CB Insights’ Unicorn Companies, reflecting a valuation of $1.1B. People choose Sunbit for its people-first culture rooted in service, inclusion, and real-world impact. Powered by AI that helps people in life’s critical moments—offering high approvals, speed, and zero fees—Sunbit has achieved proven scale across tens of thousands of merchants and millions of transactions. Its fast, fair, and simple financial products empower consumers and partners alike through clarity and trust. The Perks: Mission driven, empowered, and collaborative culture Competitive pay and stock options Unlimited PTO [Include in exempt roles only] Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more) Newly added HSA and Pet Insurance 401(k) with company match Cell Phone Stipend Team-based strategic planning and ownership of deliverables Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees. Recruitment Fraud Disclaimer We’ve been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @sunbit.com email address, through our applicant tracking platform @sunbit.comeet-notifications.com or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at [email protected] to confirm. We ask that you contact [email protected] only about potential instances of fraud. [email protected] does not reach our recruiting team directly. Your application directly through the posting is the best way to ensure that your candidacy is reviewed by our team. Due to the volume of applications, we will not respond to nor forward emails about your candidacy that are sent to [email protected] directly, and your email about your application will be deleted from our systems.