Strategic Account Manager

EnergyCAP, LLC is an industry-leading and award-winning software company focused on energy and sustainability management. EnergyCAP is trusted by 10,000+ Energy and Sustainability professionals across the country to be their single source of truth for financial-grade, actionable data to better manage resources, reduce carbon, and drive savings. If you’re looking for a role that enables you to do what you do best while making the future more sustainable, this is the role for you! Our core values are: Accountability, Impact, Innovation, Integrity, and Teamwork. Build a more sustainable future with us! Visit www.EnergyCAP.com to learn more. About the Role EnergyCAP is looking for a Strategic Account Manager to own and grow revenue across an established portfolio of customer accounts. This role is critical to our continued growth because it is responsible for the customer relationship and revenue after the initial sale, ensuring retention, identifying expansion opportunities, and maintaining a healthy and predictable pipeline aligned to ARR goals. In this role, you’ll be a trusted customer partner and the main point of accountability for renewals, retention, and expansion across your book of business. You’ll collaborate cross-functionally to deliver an outstanding customer experience while managing pipeline, renewals, customer risk, and long-term account growth. Success in this role means consistently delivering revenue outcomes through strong customer relationships, disciplined execution, and proactive account management. What You’ll Do Manage and grow assigned customer accounts through proactive engagement that drives retention, satisfaction, and long-term value. Own account revenue by delivering consistent performance against ARR and quota targets through renewals and expansion execution. Build and manage pipeline within your accounts by identifying, qualifying, and advancing upsell/cross-sell opportunities. Support renewals end-to-end including timelines, customer communication, negotiation support, and internal coordination to ensure on-time renewal completion. Maintain accurate CRM data and forecasting visibility across pipeline, renewals, account status, and revenue expectations. Lead strategic account planning and quarterly business reviews to track goals, align on outcomes, and uncover additional growth opportunities. Partner cross-functionally with Sales, CSM, Support, , Marketing, RevOps and Finance to resolve customer needs and drive customer and business outcomes. Support strategic initiatives and priority projects including complex renewals, multi-year agreements, pricing or contract updates, and process improvement efforts. What You’ll Bring 2–3 years of sales-related experience (BDR, Account Manager, AE, or similar), preferably in a B2B and/or consultative sales environment. Experience managing a portfolio of customer accounts and owning ongoing customer outcomes. Proven ability to support renewals, retention, and revenue growth through disciplined execution and relationship management. Strong written and verbal communication skills , including confidence working with decision-makers and handling difficult conversations. Ability to build trusted customer relationships through proactive engagement, expectation setting, and strong follow-through. Strong organization, time management, and prioritization skills with the ability to manage a high-volume book of business. Experience using CRM tools and sales processes to manage pipelines, track performance, and forecast accurately. Ability to collaborate cross-functionally and align internal teams to deliver customer success and revenue results. Ownership mindset and adaptability , with the ability to work through ambiguity and consistently deliver results. Associate degree required (bachelor's degree preferred). Preferred Qualifications SaaS and/or subscription-based business experience. Experience managing long-term customer relationships (1+ year lifecycle). Experience with contract management, renewals, and expansion conversations including multi-year agreements or pricing changes. Success in This Role Looks Like Consistently meeting or exceeding ARR and quota targets through strong pipeline management, renewals, and account expansion. Strong retention and on-time renewals , with proactive identification and mitigation of customer risk. Trusted, strategic customer partnerships , serving as a key point of contact and revenue owner. A healthy and predictable pipeline , supported by accurate forecasting and clear visibility into revenue outcomes. Strong customer adoption and value realization , ensuring customers see outcomes and long-term success. High internal alignment and collaboration , contributing to a consistent customer experience and positive business results. Pay Range: $70,000 - $80,000 annual base salary. $130,000 - $140,000 OTE Pay is commensurate with experience, knowledge, skills, and abilities. Why You’ll Love Working Here At EnergyCAP, we invest in you—personally, professionally, and beyond. Here’s how we support your growth, balance, and well-being: 🌱 Health & Wellness 100% company-paid Health, Dental & Vision coverage for you, plus competitive cost-sharing for your family Company-paid Life & LTD Insurance for peace of mind Adoption Grants and paid leave to support your growing family Wellness program offerings designed to strengthen your physical and mental health and overall well-being 💰 Financial Security 401(k) with a 3% company match—helping you plan confidently for the future Monthly Connectivity Stipend so you can work seamlessly from anywhere 🚀 Growth & Development Emergenetics Development Program to help you understand and leverage your strengths Tuition Assistance to fuel your continued learning and career growth ❤️ Community & Balance Flexible Time Off so you can recharge and enjoy life outside of work A remote-first workplace that offers balance and flexibility, with the option to connect in-person at our offices Charitable contributions & matched giving to amplify your impact Paid community service hours—because giving back matters EnergyCAP is a proud equal opportunity employer, committed to hiring and developing individuals from diverse background and experiences. We value and consider applications for all qualified candidates without regard to actual or perceived race, color, religion, national origin, sex, gender, age, marital status, personal appearance, sexual orientation, gender identity or expression, family responsibilities, disability, medical condition, enrollment in college or vocational school, political affiliation, military or veteran status, citizenship status, genetic information, or any other basis protected by federal, state or local law. EnergyCAP will reasonably accommodate qualified individuals with disabilities in accordance with applicable law. If you are in need of an accommodation in order to submit your application, please email [email protected] . Please click HERE to view the mandatory Federal Applicant Laws that apply to your employment rights . Note : We are currently not sponsoring VISAs.