Sr. Professional Services Specialist

Onwards Together! Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience. Powered by the Illumio AI Security Graph, our breach containment platform identifies and contains threats across hybrid multi-cloud environments – stopping the spread of attacks before they become disasters. Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running. Our Team's Vision: At Illumio, our Professional Services team plays a critical role in helping customers successfully deploy, adopt, and realize value from Illumio’s Zero Trust Segmentation platform. We partner closely with customers and internal teams to deliver secure, scalable, and thoughtfully designed solutions that reduce risk and enable business resilience. Your Impact: As a Senior Professional Services Specialist, you are a fully qualified, experienced professional operating at the journeyman level. You work independently on customer deployments and problem resolution while collaborating with senior team members on more complex architectural considerations. In this role, you will: Design and implement Illumio’s product for basic customer installations, applying a complete understanding of product capabilities, deployment models, and best practices Assess and resolve a wide range of customer issues related to deployment, configuration, and policy using advanced analytical and problem-solving techniques Diagnose unusual or ambiguous situations, identify root causes, and develop creative, effective solutions—even when precedent or documentation is limited Evaluate risk, implications, and trade-offs when selecting the appropriate course of action, exercising sound judgment and professional discretion Identify gaps or improvement opportunities in customer deployment strategies and security policies and recommend appropriate adjustments Proactively manage your own priorities, deadlines, and workload with minimal day-to-day instruction as a self-starter Collaborate with senior team members to validate architectural approaches and optimize the application of product features for customer environments Present new ideas, improvements, and lessons learned, contributing to continuous improvement within the Professional Services organization Act as a trusted customer advocate by delivering solutions with a Customer First, Always mindset Your Toolkit: You bring both technical depth and professional maturity to the role, including: Act as a trusted customer advocate by delivering solutions with a Customer First, Always mindset Complete knowledge and practical application of principles, practices, and methodologies within Professional Services or a related technical discipline Strong analytical and troubleshooting skills, with the ability to evaluate incomplete information and adapt existing approaches to new scenarios Proven ability to work independently as a self-starter while knowing when to seek guidance for new or higher-risk assignments Experience supporting customer-facing deployments, implementations, or technical engagements Clear written and verbal communication skills, with the ability to collaborate effectively across teams Bilingual proficiency in Mandarin Chinese and English, with the ability to support local customers and partners effectively A disciplined, execution-focused approach to delivering results within defined timelines Technical Skills: Solid foundation in networking and network security concepts Working knowledge of Linux systems and environments Bonus Points: Experience with security, cloud, or enterprise infrastructure technologies Prior work in post-sales, consulting, or customer success environments Demonstrated ability to take on projects of increasing scope and complexity Passion for continuous improvement, customer satisfaction, and team collaboration #LI-SL1 #LI-REMOTE Our Commitment Illumio believes that an environment of unique backgrounds, experiences, viewpoints, and individual contributions creates a culture of belonging, drives our future, and makes us stronger together in support of our customers and their success. All official job offers from our company are extended directly by our recruitment team and will be sent through an official E-Signature document for your review and signature. Please be aware that we do not ask for any personal information in the process of extending offers of employment, such as financial details or social security numbers. Upon acceptance of any offer, we will request such information as part of the onboarding process prior to or on your first day of employment, and only after completing a background check through an authorized third-party vendor. If you receive any communication asking for personal details outside of these processes, please contact us immediately to verify the authenticity of the request. Your security is important to us, and we are committed to a safe and transparent hiring experience. For roles in San Francisco and Los Angeles: Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Illumio will consider for employment qualified applicants with arrest and conviction records.