Sr. I.T. Manager of Operations & Delivery

The Executive Leadership Council is the preeminent member organization for the development of diverse global leaders. Comprised of more than 800 current and former corporate CEOs, board members and senior executives at Fortune 1000 & Global 500 companies, entrepreneurs leading top-tier firms, and recognized thought leaders, we open channels of opportunity for the development of executives to positively impact business and communities. We are currently seeking a Sr. I.T. Manager of Operations & Delivery to join the Information Technology team in our Washington, DC office. Position Overview The Executive Leadership Council (ELC) seeks a highly capable, execution-oriented Senior IT Manager of Operations & Delivery to lead the day-to-day performance, stability, and evolution of the organization's technology environment while also driving delivery of critical enterprise transformation initiatives. This role is intentionally designed to provide a single senior leader accountable for end-to-end execution across both Run and Change-ensuring that operational excellence and strategic transformation advance in parallel rather than in silos. Reporting to the Director of I.T., the Senior IT Manager will serve as a pivotal leader within a growing and evolving technology function, translating strategy into execution, strengthening service delivery, building governance discipline, and creating the structure needed to support future scale. This role also serves as a succession layer within the technology function and requires an individual who can operate with equal effectiveness as a strategic leader and as a tactical subject matter expert in a start-up-like organization undergoing significant transformation. RUN CHANGE IT operations, infrastructure, cybersecurity, service continuity, vendor performance, and managed services execution. CRM, data, integrations, analytics, AI, PMO discipline, and enterprise transformation delivery. ESSENTIAL JOB FUNCTIONS & KEY OUTCOMES IT Operations, Infrastructure & Service Delivery Lead and oversee enterprise IT operations to ensure secure, reliable, and high-quality technology services across the organization. Direct the performance of core operational domains, including end-user support, infrastructure, cloud services, identity and access management, device management, collaboration tools, and service continuity. Strengthen and mature service delivery practices by establishing clear processes, service standards, escalation paths, operating procedures, and performance metrics. Ensure the health, availability, and resilience of enterprise systems through proactive monitoring, issue resolution, maintenance planning, patching discipline, and lifecycle management. Oversee business continuity and disaster recovery preparedness, including documentation, testing, recovery planning, and operational readiness. Identify operational gaps, service risks, and process inefficiencies, and implement continuous improvement measures that enhance responsiveness, stability, and user satisfaction. Cybersecurity, Risk & Compliance Oversee day-to-day cybersecurity operations and support the organization's security posture across systems, platforms, vendors, and user environments. Drive incident response coordination, root-cause analysis, remediation planning, and follow-through on corrective actions. Ensure technology operations align with security policies, risk management expectations, and compliance requirements. Partner with leadership and external providers to identify, assess, and mitigate technology risk across infrastructure, data, integrations, and third-party services. Services & Vendor Governance Management Lead oversight of managed service providers, systems integrators, and external technology partners supporting both IT operations and transformation delivery. Establish strong vendor management discipline through clear expectations, service-level agreements, performance reviews, escalation management, and accountability measures. Drive service quality, responsiveness, cost effectiveness, and value realization across the broader technology partner ecosystem. Serve as the primary point of leadership for operational and delivery escalations involving external providers. Program Delivery & PMO Leadership Transformation Lead execution of major technology initiatives and enterprise transformation programs, ensuring successful delivery against scope, timelines, budgets, dependencies, and business objectives. Manage the delivery of key strategic initiatives, including CRM implementation and optimization, data platform development, systems integrations, analytics capabilities, AI enablement, and digital workflow improvements. Establish and drive project and program governance, including integrated plans, milestones, RAID logs, decision tracking, resource coordination, status reporting, and executive-ready communications. Partner cross-functionally with business leaders, vendors, and subject matter experts to align priorities, clarify requirements, support change adoption, and remove barriers to delivery. Ensure projects are executed with operational sustainability in mind, balancing innovation and change with supportability, security, and long-term maintainability. Architecture, Standards & Modernization Execution Support execution of enterprise architecture, platform, data, integration, and security standards across operational and project-based work. Ensure delivered solutions are scalable, secure, supportable, and aligned to long-term technology strategy and business goals. Identify and manage technical debt, modernization priorities, platform rationalization opportunities, and operational improvement initiatives. Team Leadership & Operating Model Development Lead and develop the Technology Operations & Delivery function, with accountability for execution, service quality, delivery rigor, and cross-functional collaboration. Help shape the operating model for a growing technology organization, including roles, responsibilities, workflows, governance, and decision rights across Run and Change activities. Provide leadership across PMO, service operations, security coordination, data and integration delivery, and platform execution domains, whether through direct team members, matrixed contributors, or external partners. Establish a strong operating rhythm through roadmap reviews, service health dashboards, portfolio updates, vendor QBRs, risk reviews, and leadership reporting. Coach, develop, and elevate talent while helping create the next layer of leadership capacity within the technology function. General Duties Contribute to the achievement of established department goals and objectives and adhere to department policies, procedures, quality standards, and safety standards. Maintain current professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing professional networks, and participating in professional associations. Ability to work in a fast-paced office environment, demonstrating a flexible approach with short deadlines. Promote a culture of high performance and continuous improvement that values learning and a commitment to quality improvement. Create and manage a seamless information sharing workflow within the IT department and the overall organization. Perform other duties as needed. EDUCATION, EXPERIENCE & CREDENTIALS Bachelor's degree in Information Systems, Computer Science, Engineering, Business Technology, or a related field required; Master's degree preferred. Minimum of 7–10 years of progressive experience leading/ managing enterprise IT operations, technology delivery, digital transformation, or a combination of operational and program leadership responsibilities. Demonstrated success leading both ongoing IT operations and large-scale, complex technology implementation efforts in evolving, fast-paced, or resource-conscious environments. Proven experience managing enterprise technology initiatives such as CRM implementations, data and integration platforms, analytics solutions, cloud technologies, or modernization programs. Strong experience overseeing managed service providers, consultants, systems integrators, and other external technology partners. Working knowledge of cybersecurity operations, infrastructure management, business continuity, service management, and technology risk mitigation. Strong program and project leadership skills, including governance, planning, dependency management, risk mitigation, and stakeholder alignment. Demonstrated ability to lead and influence across technical and non-technical teams, including executive stakeholders and cross-functional business partners. Excellent communication, judgment, and relationship-management skills, with the ability to translate complex technical concepts into practical business language. Experience managing remote teams with ability to motivate, inspire staff and positively influence change. Relevant certifications such as PMP, ITIL, CISSP, CISM, Azure, AWS, Scrum , or related credentials are strongly preferred. Please note that at this time, The Executive Leadership Council does not provide financial sponsorship for visas or work permits. You must have documentation of work authorization for the U.S. AND a U.S. Social Security number, as of the start date of one's employment, to be employed with the organization. COMPETENCIES • Mission Alignment & Awareness: Has a passion for and commitment to opening channels of opportunity for the development of diverse professionals to positively impact business and local communities; contributes to the organization by understanding and aligning actions with the organization's goals, core functions, and values. • Enterprise Perspective & Systems Thinking : Brings an enterprise-focused approach to designing and governing HR frameworks, understanding organizational interdependencies, scalability, and long-term impact. • Strategic Execution : Translates people strategy into practical, scalable programs and ensures disciplined, consistent execution across the organization. • Installation, Troubleshooting & Support: Demonstrates an advanced understanding of the installation procedures used in the organization; possesses an advanced understanding of the installation tools and uses them to install systems at the enterprise level; demonstrates a strong working knowledge of integration procedures and is able to integrate systems at the departmental level; possesses an advanced working knowledge of troubleshooting techniques and can independently perform troubleshooting without the use of pre-written processes; troubleshoots issues affecting multiple systems at the business unit level; anticipates potential user issues and determines what changes need to be made to the relevant IT before there are any concerns. • IT Policy & Compliance: Possesses an advanced knowledge of relevant compliance laws and standards external from the organization; demonstrates an advanced understanding of IT policy requirements and standards and enforces them in the workplace; independently performs job function with little to no assistance from policy requirements; enforces policy and compliance procedures; standardizes organizational processes, policies, and regulations to reduce compliance-related issues. • Change Leadership : Leads and enables organizational change through clear communication, stakeholder engagement, and structured implementation. • Professional Judgment & Risk Management : Demonstrates sound professional judgment in complex and sensitive situations, balancing employee experience, legal considerations, and organizational priorities. • Consultative Partnership : Builds trusted relationships with senior leaders and peers, providing thoughtful counsel and influencing outcomes through credibility and insight. • Planning & Results Orientation: Organizes and executes work to meet organizational goals and objectives while meeting quality standards and following organizational processes; ensures individual performance does not negatively impact the performance of others; recommends additional resources that would improve effectiveness and helps others access required resources; identifies opportunities to improve work processes and efficiency; contributes to setting work priorities and direction; identifies in advance when intended results may not be achieved; takes initiative; is not satisfied with the status quo. • Teamwork & Collaboration: Works well cross functionally and with others on the team to achieve personal goals, team goals, and organizational goals; takes responsibility for individual actions in order to achieve consistent results; fosters team camaraderie, collaboration, and cohesion; understands the impact of one's actions on the ability of their team members to do their jobs; respects the differences other team members bring to the table by openly seeking others' opinions; makes suggestions to improve team engagement and effectiveness; supports implementation of team decisions; professionally gives and seeks feedback in order to achieve common goals. • Problem Solving & Decision-Making: Identifies problems and uses logical analysis to find information, understand causes, and evaluate and select best possible courses of action; seeks information and input to fully understand the cause of problems; takes action to remove obstacles and address problems before they impact performance and results; initiates the evaluation of possible solutions to problems; assesses risks before making a decision; does not take unnecessary risks; effectively navigates through ambiguity, using multiple data points to analyze issues and identify trends. • Creativity & Innovation: Thinks beyond the confines of traditional models to recognize opportunities and find new and better ways of doing things; questions common practice and contributes to improvement of processes and outputs; proposes novel ideas; utilizes appropriate brainstorming techniques to generate ideas; researches current thinking and shares ideas; explores different alternatives that would achieve a similar output, with the goal of achieving process simplification or efficiencies. • Resilience & Managing Uncertainty: Adjusts thinking and behavior in order to adapt to changes in the job and work environment with limited stress; is able to work effectively in an unstructured environment; actively promotes and advocates the advantages of changes when new and credible information emerges; acknowledges uncertainty and shares constructive coping strategies with team members. • Communication & Interpersonal Effectiveness: Effectively and appropriately interacts and communicates with others to build positive, constructive, professional relationships; tailors communication style and messages based on the audience; seeks to understand others' points of view, observes verbal and non-verbal cues to encourage open and honest discussions; uses clear, precise, and error-free language; invites and encourages others to participate in discussions; identifies and helps to resolve interpersonal conflict between team members; does not jump to conclusions or act on assumptions. • Customer Focus: Identifies, considers, prioritizes, and takes action on the needs of both internal and external customers; uses knowledge about the customer to inform decision making and problem solving; strives to provide additional value to the customer experience; actively solicits internal and customer feedback in order to improve the relationship; suggests ways to improve the customer experience. • Technology: Proficient with Microsoft productivity suite, association management systems, customer relationship management software, grants management software, and other functional software relevant to area of responsibility. WORKING CONDITIONS Work is performed in an interior office setting which has no adverse environmental conditions expected. Hybrid Role requiring a minimum of 4 days a month in office with travel up to 15% of the time in the field and/or for meetings, trainings, or organizational events based on organizational needs. Role may require flexibility in work hours at times to accommodate organizational priorities or critical issues. Work involves frequently sitting for extended periods of time, frequently talking or hearing, frequently operating a computer, and occasional light physical effort (lifting, pushing, pulling, carrying, etc.) objects weighing up to 25 lbs. Work requires frequent ability to comprehend direction and adhere to policies or established procedures, ability to use logic to make sound decisions, ability to interpret and analyze data, ability to gather and organize information for a wide variety of audiences, ability to read and write a variety of materials, and ability to adapt well in the face of workplace stress. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role. The Executive Leadership Council is an Equal Opportunity Employer. It is our policy to ensure equal employment opportunity without discrimination or harassment based on an individual's race, color, religion, sex, national origin, disability, age, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, matriculation, political affiliation, genetic information, or any other protected characteristic as defined by federal, state, and local law