Associate Delivery Operations Analyst

Qualifications: Experience 1–3 years in an operations analyst, business analyst, or Computer Science degree. Experience working in a multisite, distributed, or logistics-intensive operations environment is a strong plus. Track record of translating operational needs into development-ready requirements. Skills Process documentation and mapping — BPMN, Visio, Lucidchart, or similar. Functional requirements writing and user story development. Data analysis — proficiency with Excel, Power BI, Tableau, AI, or equivalent tools. Comfort working with SQL or structured data queries to pull and validate operational data. Strong communicator who can work effectively with bridge leads, field operations teams, PMO, and technical developers. Ability to drive cross-functional initiatives without direct authority. Nice to have Familiarity with platforms such as Smartsheet, ServiceNow, Salesforce, or custom-built operational tools. Experience with Agile/Scrum delivery — writing tickets, participating in sprint reviews, working within a development cadence. Exposure to data governance frameworks or master data management concepts. Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base pay range for this position is $55,000.00 to $80,000.00 annually. Actual salary will be based on a variety of factors, including shift, location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base pay. The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement Paid Time Off: PTO and Sick Leave (starting at 20 days per year) & Holidays (10 per year), Parental Leave, Military Leave, Bereavement Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program We strive to create an environment where all employees are empowered to succeed based on their skills, performance, and dedication. Our goal is to cultivate a culture of belonging that encourages innovation, collaboration, and respect for all team members, ensuring that WWT remains a great place to work for All! If you have any questions or concerns about this posting, please email [email protected]. #LI-AF1 #LI-Remote Why WWT At World Wide Technology, we work together to make a new world happen. Our important work benefits our clients and partners as much as it does for our people and communities across the globe. WWT is dedicated to achieving its mission of creating a profitable growth company that is also a Great Place to Work for All. We achieve this through our world-class culture, generous benefits, and by delivering cutting-edge technology solutions for our clients. Founded in 1990, WWT is a global technology solutions provider leading the AI and Digital Revolution. WWT combines the power of strategy, execution, and partnership to accelerate digital transformational outcomes for organizations around the globe. Through its Advanced Technology Center, a collaborative ecosystem of the world's most advanced hardware and software solutions, WWT helps clients and partners conceptualize, test and validate innovative technology solutions for the best business outcomes and then deploys them at scale through its global warehousing, distribution and integration capabilities. With over 14,000 employees across WWT and Softchoice and more than 60 locations around the world, WWT's culture, built on a set of core values and established leadership philosophies, has been recognized 14 years in a row by Fortune and Great Place to Work® for its unique blend of determination, innovation and creating a great place to work for all. Want to work with highly motivated individuals on high-performance teams? Join WWT today! What is the Solutions Consulting & Engineering Team and why join? Solutions Consulting & Engineering is an organization that is customer-focused and solutions-led. We deliver end-to-end and emerging solutions to drive customer satisfaction and increase profitability and growth. Our world-class management consulting, delivery excellence, and engineering brilliance enable our success. We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer’s problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients’ most complex challenges. World Wide Technology operates at scale — across sites, teams, and time zones. The Operations Analyst for Multisite Operations sits at the intersection of execution and development. You take what's happening in the field, translate it into clear requirements for our application developers, and drive the process and tooling improvements that make operations faster, smarter, and more consistent. This role owns the full requirements lifecycle — from discovery conversations with site teams to handoff, testing, and deployment validation. Beyond requirements, you lead data rationalization across operational systems, build analytics that surface what actually matters, and identify where processes can be simplified or eliminated. What You'll Do: Requirements & development partnership Gather and document operational requirements from multisite execution teams through structured discovery — interviews, observation, and workflow analysis. Translate field needs into clear functional specifications, user stories, and acceptance criteria for application developers. Own the requirements lifecycle from discovery through development handoff, UAT coordination, and deployment validation. Serve as the ongoing liaison between operational stakeholders and technical teams — translating business context for developers and surfacing technical constraints back to operations. Process improvement Map current-state workflows across sites to identify inefficiencies, redundancies, and non-standard practices. Design and implement streamlined future-state processes, ensuring consistency across the multisite footprint. Build playbooks, SOPs, and training materials that make process changes stick. Partner with site leaders to validate improvements before broad rollout and track adoption post-launch. Data rationalization Assess the operational data landscape — identify redundant, conflicting, or ungoverned data sources across sites and systems. Define data standards and consolidation strategies, and work with developers and data teams to implement them. Ensure operational data is reliable, consistent, and accessible to the teams who need it. Analytics & quality Build and maintain operational dashboards and reports that surface KPIs, trends, and performance gaps across the multisite network. Define and track quality metrics; own root cause analysis when gaps are identified and drive corrective action. Deliver regular reporting to operations leadership with clear, actionable insights — not just data. Tooling Evaluate existing tools and identify gaps or opportunities for improvement. Write functional requirements for new tool capabilities; coordinate with developers on configuration, testing, and rollout. Drive adoption of tools across sites through training, documentation, and change management support.